Manager/CSR/Dispatch

Van Delden Wastewater Systems in Boerne, TX is looking to hire a full-time Manager/CSR/Dispatch to perform a range of administrative duties including scheduling, dispatching and processing jobs. Are you friendly, personable, and customer service-oriented? Do you want to build a successful career using your customer service skills? Would you like to work for an established family business that will treat you as one of our own? If so, please read on!

This position in earns a competitive wage of $19 per hour with a pay evaluation at 6 months for a potential wage increase based on skills and abilities. We provide great benefits, including medical, dental, vision, a 401(k) with employer match, paid holidays, paid vacation time, direct deposit options, life insurance, supplemental insurance, and no weekend work. If this sounds like the right administrative opportunity to work in our office for you, apply today!

ABOUT VAN DELDEN WASTEWATER SYSTEMS

We're a family owned and operated septic company for over 87 years! There are no corporate politics or drama here. Our family company has demonstrated our commitment to quality by providing San Antonio, Boerne, and the surrounding Texas Hill Country with the service they can count on. We base our business around honesty, customer satisfaction, and workmanship. We also educate our customers about proper septic system operation and maintenance, which saves them money and keeps their systems working well for years to come. Our motto is, "Do it right or don't do it at all."

As employees of an established company, our team knows that we're here for them now and in the future. Not only are we honest and ethical with our clients but our employees, too. We trust them to be problem solvers and don't push them to upsell. We offer a fun company culture. Our motto applies to our employees as well. We treat them right!

A DAY IN THE LIFE OF A MANAGER/CSR/DISPATCH

As a Manager/CSR/Dispatch, you are the main point of contact for customers and currently 5 technicians which services fall within the Aerobic System Service Department. Customers call with service needs and while using your exceptional customer service skills you book the service or answer their questions. You arrange the 5 technicians schedules in advance, but adjusted as needed for emergency services. You communicate with and support the technicians onsite, then process their job after completion. Processing jobs means you review their service forms and invoices for accuracy, then send them to the customer. You are happy to answer any follow up questions for the customer as they arise. You have an eye for detail and discrepancies, ensuring quality control when reviewing jobs. As a manager, you are a leader on your team and encourage the technicians while correcting them when needed. When our schedulers are out of the office, you serve as backup to help answer phones and schedule services. You also assist with any special projects that you are assigned. Keeping the department in top shape is of the utmost importance to you, and it brings you great satisfaction knowing that you serve in such an important role with our company and to our customers!

Are you highly organized and attentive to detail? Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management in a fast-paced environment? Are you able to remain calm under pressure? Do you work well both independently and as part of a team? If yes, you might just be perfect for this position.

WORK SCHEDULE

This full-time Manager/CSR/Dispatch typically works 47.50 hours per week between 7:30 AM - 5 PM, Monday to Friday, with overtime pay. Because we are a family-owned business, we can be flexible when time is requested off in advance. Please consider our location and your commute before applying.

ARE YOU READY TO JOIN OUR ADMINISTRATIVE TEAM?

If you feel that you have the right customer service and managerial skills for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

REQUIREMENTS

• At least 3 years of experience in office management, scheduling or dispatching.
• Service Titan or similar software experience is preferred.
• Efficient with Microsoft Office - Outlook, Word, Excel
• Ethical professionals with a clean criminal history

The Skills You Need and/or software skills helpful for this position:

• Excellent & respectful communication and negotiation skills with customers and technicians
• Prioritizing, time management and organizational skills
• Ability to effectively multitask
• Self & Team improvement - openness to feedback and training
• General positive attitude with the spirit to serve others
• Handling customers' accounts regarding invoices, payments, services, or account updates.
• Able to handle customer questions
• Being a respectful leader that works as part of a team for the good of the team
• Experience working in a fast-paced environment that involves multi-tasking & handling a high volume of customers calls.
• Cross train for filling in where needed

Location: Boerne, TX - in office position

Pay: Starting pay is $19 per hour. Pay increase based on proven skills and abilities. Bonus opportunities available.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training
• Paid time off
• Bonus opportunities

Schedule:

• Monday to Friday
• 7:30am - 5:00pm

Education: No education required

Work location: On-site

Salary : $19