What are the responsibilities and job description for the Service Manager position at Van Delden Wastewater Systems?
Service Manager – Aerobic Department
About the Role: Van Delden Wastewater Systems is seeking an in office, full-time Service Manager to oversee administrative operations within our Aerobic Department. This role includes scheduling, dispatching, processing jobs for five technicians, and ensuring excellent customer service. If you're organized, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you!
Why Join Van Delden Wastewater Systems? As a family-owned business with over 88 years of experience, we pride ourselves on honesty, quality, and customer satisfaction. We foster a supportive and fun company culture where our employees are valued and treated as part of the family.
Key Responsibilities:
- Schedule and dispatch service calls for five technicians, adjusting for emergencies as needed.
- Serve as the primary point of contact for customer inquiries and service needs.
- Audit and process technician service forms and invoices for accuracy.
- Communicate effectively with technicians, providing support and guidance.
- Ensure quality control by reviewing jobs before invoicing and renewing service contracts.
- Assist with special projects and provide backup support for other department schedulers when needed.
- Encourage and lead technicians while maintaining a respectful and team-oriented environment.
What We're Looking For:
- Experience: 3 years in office management, scheduling, or dispatching.
- Skills: Proficiency with Microsoft Office (Outlook, Word, Excel); experience with Service Titan or similar software is a plus.
- Strong organizational, time management, and multitasking abilities.
- Excellent verbal and written communication skills with a positive, customer-focused attitude.
- Ability to lead with respect and contribute to team success.
- Ethical professionalism with a clean criminal history.
Work Schedule:
- Monday to Friday, 7:30 AM – 5:00 PM (47.5 hours/week with overtime pay).
Compensation:
- Starting at $19/hour, however will consider higher pay for those experienced in Service Titan or the Septic Industsry.
- Pay increases based on demonstrated skills and abilities.
- Bonus opportunities available.
Benefits Include:
- Health, dental, and vision insurance.
- Life and disability insurance.
- 401(k) with employer match.
- Paid holidays, vacation, and training.
- Employee discounts and referral programs.
- No weekend work!
About Van Delden Wastewater Systems: We've proudly served San Antonio, Boerne, and the surrounding Texas Hill Country for decades, providing honest and reliable septic services. Our motto, "Do it right or don't do it at all," reflects our dedication to both customers and employees.
Ready to Apply? If this sounds like the opportunity for you, fill out our quick 3-minute application today. We can't wait to meet you!
Take the next step in your career with Van Delden Wastewater Systems-apply now!
Salary : $19
