What are the responsibilities and job description for the Transportation Dispatcher position at Van Eerden Foodservice?
Van Eerden Foodservice is a fourth-generation, family-owned food service distributor with over 100 years of Delivering a Great Customer Experience! We believe nothing brings food and families together like sharing a meal. By serving our customers and employees with care, we allow other to do what the VE family values as an important family tradition, sharing a meal with friends and family. We are rooted in quality and service, and we strive to deliver Fresh Ideas, Fresh Products, and Fresh Solutions to our customers each and every day.
Summary
We are currently seeking a Transportation Dispatcher. This position encompasses a variety of tasks that are necessary to support the overall objectives of the Transportation Team in delivering a Great Customer Experience. Effective communication is essential in this role with facilitating information between drivers, transportation staff, and other departments. Hours: Monday- Friday 8am-5pm. Routing coverage days/ hours shift to ensure routing is complete.
Responsibilities
Routing
- Use of Roadnet to perform efficient daily routing of customers orders
- Maintain Roadnet database by continuously updating provided information to help forecast least cost scenarios
- Develop and communicate weekly driver schedule
- Communicate delivery concerns to DSM’s, Program Sales, Customer Service and Transportation
- Communicate schedule changes with transportation and also arrange replacement drivers as needed
Backhaul
- Work with Transportation Supervisor helping to coordinate efficient opportunities of getting product coming back to VE for restocking
- Coordinate with Drivers, Receiving, and Purchasing teams when product will arrive to VE for shipping
VE Equipment Maintenance
- Work with Equipment manager to help track/maintain/recover equipment Preventative Maintenance or Service work
- Assists with on road and/or emergency repairs and help arrange for replacement equipment
- Assist in documenting all pertinent information related to collisions/injuries/damage as needed
Office Responsibilities
- File proper invoices upon return, validating return of customer keys at end of driver’s day
- Answer phones from Drivers, Sales, Customer Service and provide needed information
- Updating Driver delivery notes and assign new keys as needed
- Arrange for timely delivery of second trips or search for alternative solutions
- Assist drivers with proper daily logs to keep compliant
- Set up VE overnight drivers hotel arrangements
This list of duties is not intended to be all-inclusive, and may be expanded to include other duties or responsibilities that management may deem necessary.
Qualifications
Previous routing experience utilizing a computerized system such as Roadnet is preferred. Proven problem solving and decision-making skills are essential for this position, along with demonstrated analytical abilities. Good communication skills are necessary in dealing with various departments and drivers. Previous driving experience is helpful.
