What are the responsibilities and job description for the Inside Sales Representative position at Van Keppel?
Position Summary:
Increase Used Parts sales and marketing initiatives through outbound and inbound customer and prospect calls while providing excellent customer service and problem solving for customers both internally and externally.
Essential Job Functions:
- Answer inbound sales calls
- Make outbound cold calls, qualify leads and develop Used Parts sales
- Process and complete sales orders within company policies and standards
- Complete shipping paperwork
- Provide sales support for all Inside and Outside Sales persons
- Document customer communications using the CRM by entering all customer communications, quotes, issues, potential leads for all business lines, lead sources, competitor information, etc.
- Develop an effective sales call routine and collaborate with outside sales team to help grow and support the Van Keppel territory
- Assist sales management team in improving the efficiency and accuracy of the sales process
- Assist in inventory control functions
- All other duties as assigned by management
Position Qualifications:
- High School diploma/GED required, associates or bachelors degree preferred
- Legally authorized to work in the United States
- 18 years old
- 2 years of prior customer service experience required
- 2 years of prior sales experience required
- Strong computer and data entry skills using Microsoft software including Outlook and Excel
- 2 years of CRM and/or ERP experience preferred
- Construction Equipment industry experience, specifically with parts and service is desired but not required
Knowledge and Skills Competencies
- Very detailed oriented
- Excellent customer service skills with both internal and external customers
- Ability to learn computer- based business systems
- Excellent interpersonal skills
- Ability to work effectively with customers by phone
- Ability to learn, follow and retain processes and procedures
- Solid problem-solving skills
- Ability to work with and collaborate with others in a team environment
- Ability to work in a fast-paced environment with little direction
