Customer Service Associate (Part Time)

We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good.

Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand.

Van Leeuwen Ice Cream is hiring a part-time Customer Service Associate, based out of Williamsburg, Brooklyn. This is a great opportunity for a passionate individual to join the team at Van Leeuwen Ice Cream as the company embarks on its next stage of accelerated growth.

The Customer Service Associate will work directly on our Marketing team. The ideal candidate is someone who is passionate about customer service, has great communication skills (both verbal written) and loves ice cream!

JOB RESPONSIBILITIES

• As a key member of the marketing team, you will be responsible for providing exceptional service to our customers through email, review platforms and social channels
• Maintain a high level of professionalism and positivity when interacting with customers, ensuring that every contact is a positive one
• Analyze and resolve customer inquiries and issues efficiently and effectively, using problem-solving skills to find solutions and escalating problems as needed
• Collaborate with the fulfillment center team to ensure seamless order processing and timely resolution of customer concerns
• Track all customer feedback and complete monthly reports on feedback trends to share with leadership team
• Partner with retail and production to ensure all teams are actively engaged with customer feedback
• Support the marketing team with promotion and administrative needs, including promo materials, shipment fulfillment / tracking, and ad-hoc support

JOB REQUIREMENTS

Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

Hourly Range

24-$25 USD

Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

Salary : $24 - $25