What are the responsibilities and job description for the Leasing Consultant / Indianapolis position at Van Rooy Properties?
We are dedicated to quality housing and serving the needs of our communities with integrity. Van Rooy is founded on the principle of teamwork in all aspects of our business: property management, redevelopment, and restoration.
Quality comes first -our people, housing, and service
The Leasing Consultant is responsible for assisting all customers, both potential and existing with their housing and maintenance needs in a professional and courteous manner.
Responsibilities
Ensure that all incoming calls are answered timely and courteously throughout the business day with a caring attitude
· Greet all customers as they enter the downtown leasing area and ensure that their needs are met in a timely manner
· Manage other office activities so that receiving incoming calls and greeting customers are top priorities
· Assist with additional administrative projects and duties as requested by the Leasing Director
· Respond to resident requests promptly and courteously and resolve resident issues in a manner beneficial to the tenant and the Company
· Maintain a working knowledge of company and community policies and be able to explain them to residents and potential residents
· Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner
· Continually be aware of competitive communities’ rent levels and amenities as well as area facts and statistics
· Maintain a courteous and helpful attitude to residents and potential residents
· Qualify potential residents and work to place them in housing that best fits their needs, desires and/or restrictions
· Assist the tenant with the move-in process by providing access and verifying satisfaction on the date of move in
· Follow up with all new residents with thank you notes and phone calls as appropriate
· Complete training of fair housing laws, its policies and practices and be fair and consistent in upholding these and all company policies
- High School Diploma or GED
- Excellent interpersonal skills
- 40-hour work week
- Valid driver's license and insurance
- Professional appearance and conduct at all times
- Proficiency with PC systems and Microsoft Office Software
- Excellent Oral and written skills
- Prior sales experience and/or tax credit experience a plus
Benefits
- Health, Vision, & Dental
- HSA and FSA Available
- Short-Term Disability and Life Insurance
- 401k
- 3 weeks accrued PTO
- 11 Paid Holidays
- Wellness Programs and Competitions
- Continuing Professional Education
