What are the responsibilities and job description for the Service Writer Job at Van Wall Group in Ankeny position at Van Wall Group?
Job Summary
Assist store personnel in maintaining accurate, on-time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include : answering phones, opening / closing invoices, advanced sales deposits, and daily bank deposits.
Essential Duties and Responsibilities
- Daily maintenance of time cards, warranty claims, and credits.
- Opens work orders as directed by the service manager and maintains open work orders using equipment, hours, technicians, repair work, and any other information needed.
- Reviews all work orders for accuracy before submitting to the Service Manager for final review.
- Directs incoming service related inquiries and scheduling requests to the Service Manager.
- Helps with data entry and customer follow-up for Service, Parts, and Sales departments.
- Maintains all filing and records for the service department.
- Keeps necessary supplies on hand and reorders when needed.
- Prepares customer invoices and takes payments when presented to the service office.
- Supports sales professionals with advanced sales deposits and transactions.
- Represents Van Wall Equipment with a professional and positive attitude, striving to protect the dealership image in a positive light while promoting customer loyalty.
- Consistently strives to improve knowledge and skills to stay up-to-date with industry trends.
- Maintains confidentiality with internal and external information.
- Submits, tracks, and resolves warranty claims.
Position Qualifications
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