What are the responsibilities and job description for the Automotive Service Advisor (Dealership Experience Preferred) - Miami, OK position at Vance Auto Group - Miami?
Vance Auto Group - Miami is a family business and takes great pride in our honest and trustworthy approach to automotive sales & service. Vance Auto Group is seeking an Automotive Service Advisor.
The Service Advisor serves as the primary point of contact for all automotive service and repair matters. The Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate automotive service visit, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.
The Automotive Service Advisor must have an unrestricted driver's license, clean driving record, a strong mechanical aptitude, and two years of automotive service associate experience preferred.
RESPONSIBILITIES:
- Meet/greet customers in person or on phone
- Arrange prompt and accurate diagnosis of reported automotive related problem
- Make best-value repair recommendations based upon nature of the problem
- Manage delivery of required vehicle repair by successfully setting and managing customer expectations
- Maintain documentation, including PO, invoices, work orders, reports, etc.
- Enforce / follow organizational safety standards
- Ensure appropriate parts are obtained for required vehicle repairs
- Promote / showcase the repair facility
- Take ownership and accept accountability for delivering outstanding service levels
QUALIFICATIONS:
- High school or equivalent
- Two years experience in the field preferred
- Driver's License
FULLTIME BENEFITS:
- Medical, dental and vision insurance available
- 401K retirement.
- Supplemental life insurance'
'Work Remotely No
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Customer Service: 1 year (Preferred)
- Dealership Service Advisor: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $65,000 - $75,000