Human Services Coordinator III

This position is open until filled.

The Human Resources office is unable to provide status updates by telephone.

Job Description:

This is professional partial supervisory/coordinative work in a human services agency involving responsibility for coordinating a small program or unit as well as providing direct social work/counseling services. The employee will be the lead worker for the Work First, Child Care, and Emergency Intake (including Energy) Programs. The worker in this role will assist with monitoring the work of lower level staff and assist in training new staff. This position provides some administrative and technical supervision to lower level employees. This person may carry a caseload and administer Emergency Intake programs as needed. The employee in this position also assists with program planning, establishing priorities and implementing program objectives. The employee may determine and certify eligibility of clients for the programs using NC FAST, assign cases to subordinates, may serve as coordinator for staffing cases, and coordinate services with other agencies and/or programs. Employee develops services within parameters of program guidelines; monitor and evaluate program and make adjustments in program activities.

Direct services to clients are limited to less than 50% of employee’s time and includes contact with family members for problem identification and resolution. Employees provide community education and consultation and may provide technical assistance or consultation to professional staff of other agencies in areas such as working with difficult clients. Work is differentiated from Human Services Coordinator II by the level of direct services to clients, complexity of program services, and the significant amount of time spent in program development/evaluation, administration, and supervision. Work may include other related assignments as determined by management. Employees report to a higher level professional or program director.

Knowledges, Skills and Abilities:

Thorough knowledge of social work principles, techniques, and practices, and their application to complex casework, group work, and community problems. Considerable knowledge of a wide range of medical, behavioral and psychosocial problems and their treatment. Considerable knowledge of family and group dynamics and a range of intervention techniques. Considerable knowledge of governmental and private organizations and resources in the community. Considerable knowledge of the laws, regulations, and policies which govern the program. General knowledge of the methods and principles of casework supervision and training. In certain settings, considerable knowledge of medical terminology, disease processes and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis. Skill in establishing rapport with a client and in applying techniques of assessing psychosocial, behavioral, and psychological aspects of client's problems. Ability to supervise, train, or instruct lower-level social workers, students, or interns in the program. Ability to establish and maintain effective working relationships with members of case load and their families as well as civic, legal, medical, social, and religious organizations. Ability to express ideas clearly and concisely and to plan and execute work effectively.

Education/Experience Required:

Minimum Training and Experience Requirements: Master's degree in a human services field such as social work; counseling; psychology; special education; deaf education; rehabilitation counseling; or marriage and family therapy from an appropriately accredited institution or related curriculum and one year of experience in social work or counseling; preferably with the client population; or a bachelor's degree in one of the above fields from an appropriately accredited institution and two years of social work or counseling experience; or bachelor's degree from an appropriately accredited institution and four years of experience in counseling or a related human services field providing experience in the techniques of casework; group work; or community organization; or an equivalent combination of education and experience. NC FAST experience preferred.