Insurance Follow-Up Specialist

Why VTV: At Vance Thompson Vision, our vision is to create, protect, and maintain clear vision for a lifetime. As a global industry leader in vision surgery, the Vance Thompson Vision team has performed more than 100,000 procedures and participated in nearly 100 FDA-monitored clinical trials. If you enjoy a fast-paced, innovative, and fun working environment, apply with us today! Our core values that provide our foundation: Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch. Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment. Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results. Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area. Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness. Job Opportunity: We are growing and we are looking for an Insurance Follow-Up Specialist to join our team! You Are: Ready to live out our core values in patient and team member interactions Detail-oriented Able to multitask and prioritize Flexible and adaptable to change You Will Make an Impact By: Working outstanding insurance claims, as well as rejected or failed claims from the clearinghouse. Filing claims to secondary insurance as needed. Submitting appeals to insurance for denials or claims paid at low reimbursement. Processing insurance credits and requesting refunds for insurance overpayments. Resolving denials through research, corrected claims, and adjustments. Reviewing denials that are due to ineligibility, coordination of benefits, medical record requests, duplicate denials, simple billing errors and simple medical necessity errors. Identifying and resolving no response claims, such as unbilled claims, claims not received, and claims with an invalid billing address or billing methodology. Answering daily incoming patient/internal phone calls and emails coming to the business office department. You Have: An associate degree in Health Information Management or a related field preferred. At least two years experience in medical insurance or equivalent work. Knowledge in medical insurance billing regulations and/or medical terminology helpful. Investments in YOU: Vance Thompson Vision offers a full benefits package and competitive compensation, including: $150 shoe allowance for full time staff 401k with company contributions Education Allowance Wellness Program paired with a Lifestyle Spending Account Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.