What are the responsibilities and job description for the Voucher Specialist position at Vancouver Housing Authority?
Description
Do you thrive in a detail-oriented role where organization and customer service go hand in hand? Are you passionate about ensuring individuals and families have access to stable housing? Vancouver Housing Authority (VHA) is looking for a Voucher Specialist to play a key role in supporting our housing programs. In this position, you'll help applicants navigate the voucher process, maintain compliance with important regulations, and provide excellent service to tenants and landlords.
At the VHA, we collaborate with local governments and community partners throughout Clark County to address affordable housing and homelessness while providing housing and assistance to low-income residents to help break the cycle of poverty.
What You'll Do:
- Process applications, eligibility verifications, and tenant recertifications.
- Maintain tenant files and ensure compliance with VHA and HUD standards.
- Communicate with tenants, landlords, and applicants to provide support and answer questions.
- Manage waitlists, monitor occupancy data, and process rent increases and lease renewals.
- Assist with reasonable accommodation requests and maintain accurate records.
What We Offer:
- The starting salary range is $21.38 - $23.52 per hour based on experience. In compliance with the Equal Pay & Opportunities Act, the full salary range is $21.38 - $29.93 per hour.
- Full-time, non-exempt, union-represented position working 40 hours per week in-person, Monday - Friday.
- Medical, dental, vision, life insurance, short-term and long-term disability insurance.
- Benefits package also includes 9.11% paid into WA PERS by employer, 12 company paid holidays, and generous paid time off accrual.
- Meaningful work that addresses affordable housing and homelessness in our community.
Requirements
- High school diploma required plus some higher-level education or vocational training specializing in office skills and/or housing related subject plus at least 2 year of directly related experience or equivalent required.
- One year of customer service experience or clerical related experience.
- Demonstrated computer skills necessary to effectively complete duties.
- AA preferred.
A cover letter and resume are required when applying for this position. For more information on the Vancouver Housing Authority please visit our website at www.vhausa.com. Please note, those candidates deemed to best match our requirements will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed on an ongoing basis until the position is filled.
The VHA provides equal employment opportunities to all employees and applications for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as covered veteran in accordance with federal, state, and local laws.
Salary : $21 - $24
