What are the responsibilities and job description for the Client (Sales) Associate position at Vandalia Wealth Management?
Client (Sales) Associate
A Client Associate (financial industry) works directly with our client base, custodians, platform and technology providers, and registered investment advisor partner/provider to support our Wealth Advisors as part of a team.
You will provide excellent service and care for our clients and Wealth Advisors and communicate, collaborate, and coordinate with team members and our partners to achieve the goal of excellent service and care.
Regular activities include the following:
RESPONSIBILITIES
- Onboarding new clients by coordinating compliance and account paperwork required and completing the paperwork.
- Acting as the primary point of contact for existing clients who have service needs or other questions and subsequently providing the service requested or coordinating with the Wealth Advisor or other staff to meet their needs.
- Preparing reports and client information forms for in-office and virtual appointments with Wealth Advisors.
- Proactively reaching out to clients to encourage their engagement with investment, financial planning, tax, estate, and insurance professionals.
- Maintaining excellent records of interactions with clients and other staff as to the service provided using our applicable system(s) to ensure compliance with all appropriate regulations.
- Communicating with custodians and other outside business entities to coordinate services for clients.
- Providing support for clients going through life-changing events - births, deaths, job loss, retirement - and coordinating services as appropriate.
- Completing special projects or assignments on an as-assigned, as-needed basis.
- Participating in meetings as requested.
- Answering inbound telephone calls, making outbound telephone calls (the same applies to emails), and handling scheduling for the Wealth Advisors.
- Completing client or Wealth Advisor requests as directly related to providing excellent service and care.
REQUIREMENTS
- Financial services experience.
- Proficient with Windows, Excel, Outlook, and Word and a high level of comfort with other technology systems and platforms. An ability to adapt and learn new technologies is a must.
- Critical thinking, attention to detail, and multi-tasking skills.
- Ability to successfully communicate both orally and in writing with different people across the spectrums of age, communication style, and geography.
- Exceptional client service and organizational skills.
- Ability to keep a high level of confidentiality.
- Highly detail oriented.
- Sound judgement and decision-making.
- Ability to multi-task and thrive in a fast-paced, deadline-driven environment.
- Work independently and as part of a team.
- Record information from internal, external, and client meetings and discussions or other proceedings.
- Confer with coworkers to coordinate work activities.
- Regular/dependable/consistent/punctual attendance at the office.
- Work in an in-person, team environment.
- Take action and promote a positive team climate.
- Seek out opportunities to help others and demonstrate flexibility in work assignments.
- Respond to requests of help from others in a positive, supportive, and assistive manner geared to achieving the outcome.
- Develop specific goals and plans to prioritize, organize, and accomplish workload.
- Be deadline driven.
- Appropriate workplace attire as commonly understood to be of a professional caliber.
Special Notes:
Competitive salary based on experience.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Microsoft Outlook: 1 year (Required)
- Windows: 1 year (Required)
Ability to Commute:
- Charleston, WV 25311 (Required)
Work Location: In person