Tax Administrative Clerk

Position Title: Tax Administrative Clerk (Non – LO –No Consumer Contact)

Department: Property Tax and Insurance Tracking

Job Status: Full Time/Hourly

Reports to: Property Tax and Insurance Tracking Team Lead Amount of Travel: None

Schedule: In office - 5 days in office

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Vanderbilt Mortgage and Finance, Inc. (VMF) was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we are financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services, and a coast-to-coast presence. We are professionally strong, from entry level to more experienced positions, we are actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success. You will enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work-life balance.

Job Summary

The Tax Administrative Clerk is responsible for creating a cohesiveness between the Tax Specialists and mail related duties. This position reports to the Property Tax and Insurance Tracking Team Lead and ensures the proper assignment of work received via mail, email, and fax. This position monitors correspondences between the Mail Processing Center and Tax department, processes received tax refunds, researches documents for proper assignment, prepares certified checks, ensures checks requiring special handing are mailed with correct documentation, sorts and distributes department mail, and supports the department in other various ways as needs arise.

Job Functions

Data Entry/Research

• Assists with obtaining accurate property tax checks.
• Researches potential property tax refund checks, appropriately distributes to the Property Tax department, and notifies appropriate departments.
• Performs filing duties in response to received checks and additional account documents.
• Handles accurate distribution of checks, original tax bills, and other documents to the Property Tax department.
  
  

Check Administration

• Assists with preparing the checks to go out to the appropriate taxing authority.
• Partners with leadership and banks for weekly certified check requests.
• Safeguards checks that require special handling and ensures mailing with correct documentation.
• Completes sorting of checks appropriately to ensure proper mailing.
  
  

Correspondence

• Works the Tax department email inbox to ensure accurate and efficient assignment.
• Monitors correspondences between the Mail Processing Center and the Property Tax department.
  
  

Other Duties As Assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

Qualifications

• High School diploma or equivalent required.
• 0-2 years related experience preferred.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.
  
  

Physical Demands

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Will be communicating 90% of the time over the phone.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.
  
  

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree.
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.
  
  

LEVEL OF SUPERVISION RECEIVED

☒ Supervisor gives specific instructions on all assignments. Work is reviewed for completeness and accuracy. Team member performs work that has “checks” built into the business process. The team member works on assignments of limited complexity and is closely managed.

Requirements And Qualifications

Education: High School diploma or equivalent.

Years of Related Experience: 0-2 years related experience preferred.

Knowledge, Skills And Abilities (KSAs)

• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.
  
  

Here are some more reasons to choose Vanderbilt Mortgage!

• A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth
• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.
  
  

Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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