What are the responsibilities and job description for the Home Inspection Representative position at Vanderbilt Mortgage?
Position Title: Home Inspection Representative (Non – LO – Servicing)
Department: Loan Servicing Job Status: Full Time/Hourly
Reports to: Home Inspection Team Lead Amount of Travel: None
Vanderbilt Mortgage and Finance, Inc. (VMF) was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we are financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services, and a coast-to-coast presence. We are professionally strong, from entry level to more experienced positions, we are actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success. You will enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work-life balance.
JOB SUMMARY
The Home Inspection Representative facilitates home inspections for Vanderbilt's mortgage servicing operations nationwide. This position reports to the Home Inspection Team Lead and monitors and reviews occupancy, collateral inspections, working with vendors and internal teams. The Home Inspections department processes over 12,000 home inspections annually.
JOB FUNCTIONS
Administrative Functions
- Demonstrates great attention to detail with accuracy in completion of administrative tasks.
- Processes an average of 15 invoices per week, performs account research to verify services rendered before submitting invoice for payment.
- Documents inspection results and uploads pictures from 3rd party vendors
- Collaborates with collections, legal, and remarketing departments to resolve questions or concerns on inspections.
- Processes large volumes of emails with a high degree of accuracy, communicates with 3rd party vendors and internal departments.
- Requests and orders inspections for completion as needed, supports inspection efforts on new loans and for remarketing department.
- Processes queries daily to review department metrics and inspection performance and completion rates.
- Monitors daily and weekly reporting to ensure various state-specific processes are being followed, such as vacant property monitoring.
Field Agent Support and Vendor Communication
- Provides support and conducts research to identify/locate missing collateral.
- Supports field inspection representatives by researching questions and providing information as needed.
- Updates field inspection representatives with important changes to active inspections.
- Communicates verbally and in writing with all internal and external customers.
- Corresponds with inside and outside team members, supervisors, and contractors.
- Demonstrates a strong understanding of collection and repossession procedures.
- Demonstrates a strong understanding of all department policies and procedures.
Training and Development
- Attends meetings as required, such as team meetings, engagement events, one-on-ones, and coaching sessions. Takes pictures of collateral and documents status for Account Representative review.
- Attends monthly training.
- Completes all assigned continued training modules.
- Completes performance reviews and meets goals provided.
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:
- High School diploma or equivalent required.
- 0-2 years related experience required.
- Intermediate knowledge of computer software such as Word, Excel, and Outlook.
- Punctual with an excellent attendance record.
- Self-motivating with good time management and communication skills as well as being a team player.
- Willing to learn, hard-working, determined, and assertive.
- Effective analytical problem-solving skills including critical and creative thinking.
- Great attention to detail with accuracy.
- Willingness and ability to complete assigned work efficiently.
- Good judgment and discretion with sensitive information.
- Must have a clear understanding of collection and repossession procedures.
PHYSICAL DEMANDS:
- Must be able to remain in a stationary position 75% of the time.
- Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
- Will be communicating 20% of the time over the phone.
- Must be able to exchange accurate information at all times.
- Must be able to identify and assess account status and determine appropriate process.
- Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.
BENEFITS:
- Medical and Dental Plan with Prescription Coverage and Vision
- Competitive benefits including 401(K) includes 100% company match of the first 4%
- Paid time off days (PTO), maternity/paternity leave, and holidays
- Community involvement including Volunteer Paid Time Off (VTO)
- Tuition Assistance for your first degree
- Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
- Collaborative and energetic work environment
- Professional development and promotional opportunities
- Competitive bonus programs
Here are some more reasons to choose Vanderbilt Mortgage!
- A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth
- Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
- Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
- As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
- At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
- Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.
Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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