Catering Operations Manager

The Catering Operations Manager is responsible for overseeing and executing all daily catered events, including but not limited to Chancellor receptions, private high-level receptions, plated meals, buffet meals, meeting breaks, and premium athletic events. This position collaborates closely with an additional exempt supervisor to manage contracted wait staff, student staff, and Vanderbilt Campus Dining employees. The Catering Operations Manager is responsible for training, scheduling, and coordinating the catering team to ensure successful event execution.

Duties and Responsibilities :

• Develop and execute catering events to meet established goals, objectives, and timelines
• Schedule, coordinate, and manage professional wait staff, Vanderbilt student staff, and Vanderbilt Campus Dining employees
• Serve as the primary staffing coordinator for contracted waitstaff and Instawork professionals
• Plan the timeline for event set up and breakdown, and communicate the plan to the catering team
• Coordinate with kitchen staff to ensure timely food deliveries and maintain food quality and safety
• Develop and communicate the logistical plan for special events to the catering team and contracted wait staff
• Provide guidance and direction to team members to support successful task completion
• Write daily event schedules and task assignments to ensure smooth catering operations
• Manage quality control processes for customer service and employee satisfaction
• Hire, train, and supervise contracted wait staff, Campus Dining employees, and student employees
• Partner with the Event Planning team to coordinate labor and event details
• Partner with the Beverage Manager to maintain alcohol service excellence and legal compliance
• Record event details and make improvements for future catering events
• Stay informed of catering and food service trends, and recommend strategies to promote change and growth
• Demonstrate ability to set and enforce deadlines for task delegation
• Continuously evaluate operational needs against established goals and guidelines
• Manage group or interpersonal conflicts and escalate issues when appropriate
• Maintain catering inventory and make recommendations for repair and replacement
• Ensure a safe work environment by enforcing safety standards and performing audits

Supervisory Relationships :

This position reports to the Assistant Director, Catering Operations. The Catering Operations Manager is responsible for supervising contracted wait staff, hourly non-exempt employees, and student employees.

Education and Certifications :

Experience and Skills :

Physical Demands and Work Environment :

This is a full-time exempt position. Expected weekly hours range from 40-50, with flexibility in workplace locations, days, and hours, including a willingness to work long, non-standard workdays.

VUCLO

PandoLogic. Category : Restaurant & Food Service, Keywords : Catering Manager, Location : Nashville, TN-37203