Informal Resolution and Supportive Measures Manager

Position Summary:

The Informal Resolution and Supportive Measures (IRSM) Manager is a key contributor in the Office for Equal Access within the Division of Administration at Vanderbilt University. This role is responsible for implementing informal resolution processes and facilitating supportive measures for parties to sexual misconduct and discrimination incidents. Reporting to the Director of Strategic Optimization, the IRSM Manager will work closely with parties to allegations of sexual misconduct or discrimination, campus partners, and university leadership to facilitate resolutions for students, faculty, and staff.

• Facilitate and direct alternative dispute resolutions for students, faculty, and staff.
• Assess, evaluate, coordinate, and implement non-disciplinary, non-punitive, individualized supportive measures for parties to sexual misconduct and discrimination incidents.
• Work closely with other university offices and community resources to determine and implement supportive measures and informal resolutions.
• Participate in training sessions for university students, faculty, and staff addressing prevention of and response to sexual misconduct and discrimination.
• Timely advise departmental leadership on the status of supportive measures and informal resolutions.
• Maintain current and detailed case files in case management system.
• Collaborate with the Office of Student Accountability, Community Standards & Academic Integrity, and with University Compliance Services to ensure accurate reporting of annual crime statistics.
• Participate in self-directed professional reading, develop professional contacts, and attend relevant professional development courses and trainings to build professional expertise.
• Contribute to the overall success of the university by performing other duties as assigned. 

This position is an individual contributor and does not supervise staff.

• Bachelor’s degree from an accredited institution of higher education required.
• Graduate or Advanced degree (e.g., Master’s, Ph.D., J.D.) in relevant field strongly preferred.
• Mediation, arbitration, restorative justice, and/or other form of alternative dispute resolution experience required.
• 1 year demonstrated expertise in administering informal resolution processes in educational setting preferred.
• 1 year of demonstrated work experience administering interim or supportive measures in sexual misconduct cases preferred.
• Experience in a university setting preferred.
• Knowledge of nondiscrimination laws and compliance regulations, including but not limited to: Title IX of the Education Amendments of 1972, Title VI and Title VII of the Civil Rights Act of 1964, the Violence Against Women Act (VAWA) amendments to the Clery Act, FERPA, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (as amended), the Ages Discrimination in Employment Act of 1967, and the Age Discrimination Act of 1975.
• Familiarity with current best practices in informal resolution and a working knowledge of emerging issues in civil rights compliance.
• Strong written and verbal communication skills with the ability to effectively convey complex information to a wide array of audiences and to do so with appropriate sensitivity.
• Excellent judgment with the ability to manage highly sensitive, confidential data and information.
• Ability to serve as a non-anxious presence for parties, their advisers, and participants in the resolution of misconduct matters and provision of supportive measures.
• Strong organizational and time management techniques with the ability to prioritize and complete work with firm deadlines.
• Excellent interpersonal skills, including demonstrated ability to listen well and evince sensitivity to and respect for individual needs.
• Empathy for and real-world experience with the wide range of disciplines, interests, and people represented at the university and a deep appreciation for the university’s mission and values.
• Willingness to provide and receive constructive feedback on work product as part of a highly collaborative office.
• Ability to develop working relationships with students, faculty, and staff and, as appropriate, parents/guardians.
• Honest, with the highest personal and professional integrity.
• Flexible and open-minded, yet able to stand one’s ground when necessary.
• Collaborative style that fosters cooperation and involvement.
• Ability to take initiative, multi-task, and work well under pressure.
• Willingness to take ownership of a project from outset through completion.