What are the responsibilities and job description for the Customer Claims Representative position at VanderHouwen?
Status: 8-Month Contract (possibly extended)
Position: Customer Claims Representative
Salary: $20/hr
Location: Westminster, CO
Remote/Hybrid (3 days in office, 2 remote)
About the company:
Since 1978, our technology solutions have been helping customers reach new levels of success by connecting information, positioning, and communication. Our solutions are at work in over 150 countries and we have employees in more than 40 countries. This, coupled with a highly capable network of global dealers, and distribution partners, helps our customers to thrive across the world, with local support.
We are an industrial technology company, concentrated on helping the world work, better. Our technology enables jobs to get done more precisely and accurately so you can build, construct, grow, and move the things we need to live our lives and build future communities.
We are in constant movement toward a transformation that turns ideas into action, plans into productivity, and productivity into results. With over 2,000 worldwide patents and R&D centers in more than 15 countries, we augment our organic product development with strategic acquisitions to bring the latest technologies to a wider market.
About you:
Are you a detail-oriented problem solver with a passion for customer service and claims resolution? Join a leading industrial technology company as a Customer Claims Representative, where you’ll handle and resolve customer disputes while collaborating with cross-functional teams to deliver exceptional service.
Customer Claims Representative
Our client is seeking a detail-oriented and customer-focused Customer Claims Representative to join their team. This role is responsible for handling and resolving customer disputes efficiently while maintaining a high standard of service. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a keen eye for detail.
This role is a hybrid model in Westminster, Colorado.
Customer Claims Representative Responsibilities
- Investigate and resolve complex customer disputes related to billing, product or service concerns, and order discrepancies with professionalism and empathy.
- Collaborate cross-functionally with teams including sales, order administration, finance, credit & collections, and operations to facilitate issue resolution.
- Analyze customer concerns, identify root causes, and propose effective solutions while ensuring alignment with company policies.
- Maintain thorough and accurate records of customer interactions, resolutions, and relevant documentation in CRM systems.
- Escalate unresolved or complex disputes to appropriate internal teams, providing comprehensive background information for efficient resolution.
- Contribute to continuous process improvements by identifying recurring issues and recommending enhancements to customer service operations.
- Issue adjustments, including credits and debits, to correct tax or billing discrepancies.
- Assist in system enhancement initiatives by participating in testing scenarios and providing feedback on functionality.
- Strive to exceed customer satisfaction benchmarks through responsive, empathetic, and solutions-driven service.
Customer Claims Representative Qualifications
- Associate’s or Bachelor’s degree preferred; additional education or training in business administration, accounting, finance, software delivery, or supply chain management is a plus.
- 1-2 years of experience in claims management, accounting, order administration, sales support, or a related field preferred.
- Strong customer service background with experience in dispute resolution, order processing, or finance-related functions.
- Exceptional communication skills, both written and verbal, with the ability to convey information effectively across teams.
- Highly organized with strong attention to detail and accuracy in data entry and order processing.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Proficient in problem-solving and critical thinking, with the ability to assess situations and determine the best course of action.
- Familiarity with enterprise resource planning (ERP) systems and customer relationship management (CRM) tools such as Salesforce is a plus.
- Experience with Google Chrome, Gmail, Google Apps, Microsoft Office Suite, and data processing tools is beneficial.
Salary : $20
