What are the responsibilities and job description for the Customer Service Manager position at Vanguard Dealer Services?
Position: Customer Success Manager
Reports to: Trey Heid/Sales and Marketing Manager
Status: Full Time-Exempt
Location: On-Site Eau Claire, WI
Principal Purpose of Position:
This position is responsible for activities relating to account development with existing customer base, along with some portion of sales operations serving F&I agencies and automotive dealerships. This experienced automotive industry individual will be an essential piece in activities resulting in maintaining and generating revenue to the Company; therefore, the Customer Success Manager role is critical in supporting the Sales and Marketing Manager in cultivating and maintaining relationships. This individual will communicate daily with new and existing customers to secure a long and productive relationship.
The Daily
- New customer onboarding
- Outbound sales and training, primarily focused on driving use of platform with newly launched accounts
- Provide dealership facing customer service and sales support
- Ensure compliance with state specific forms and regulations applicable to dealer contracting
- Maintain accurate CRM information
- Collaborate with Sales and Marketing Manager and Marketing Team to assist in outbound marketing efforts
- Attend training, tradeshows, and seminars as required
- Participating in special projects or other duties as assigned
Education and Experience:
- 1 Plus years working in automotive retail F&I or working with automotive retail F&I professionals
- Bachelor’s degree in marketing or business management preferred but not required
- Top notch communication skills
- Highly responsive with exceptional customer service skills.
- Familiarity with common dealership technology.
- Must be able to ensure all agent, dealership, customer and/or client related issues are handled in a fast, fair and courteous manner
- Must be proficient with computers and software applications including but not limited to Microsoft Office, CRM, and other data analysis applications.
What We Offer
- Low-cost medical benefits
- Fully paid dental and vision benefits
- 401k with employer match
- Paid time off: vacation, sick, personal days
- Professional Development Assistance
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At [Company Name] we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”
Diversity, Equity, & Inclusion at Spectrum Automotive Holdings Corp.:
Spectrum affirms that inequality is detrimental to our employees, our customers, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Spectrum is committed to equal opportunity regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age marital status, or protected veteran status and will not discriminate against anyone on the basis of disability. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We support an inclusive workplace where employees excel based on personal merit, qualifications, ability, and job performance.
