What are the responsibilities and job description for the Customer Relationship Management Specialist - Semiconductor Foundry position at Vanguard International Semiconductor Corporation?
About the Role:
This Customer Relationship Management Specialist position is ideal for individuals who excel in building strong relationships with customers, analyzing market trends, and driving business growth. As a key member of our sales team, you will be responsible for managing customer accounts, identifying new business opportunities, and providing exceptional support to our clients.
Key Responsibilities:
- Engage with specialty technology customers on MPW, NTO, and loading opportunities, focusing on expanding current and new customers in areas such as eFlash, MEMS, GaN, BCD, and HV.
- Manage new business and new customer relationships with IDMs using FOT or COT processes.
- Regularly report sales progress and market conditions of assigned customers.
- Monitor production status, maintain sales growth, interpret demand forecast, set sales targets, and increase market share.
- Conduct preliminary assessments of customer requirements and seek internal departmental support to respond promptly to customer needs.
- Provide quotations and confirm orders while maintaining market price dynamics.
- Gather market information and provide it to internal departments and management for decision-making.
- Manage customer accounts receivable, report customer financial status, and safeguard company interests.
- Respond promptly to customer expectations, understand issues, and propose solutions to enhance customer satisfaction.
Requirements:
- A degree in Engineering or an MBA with a focus on marketing/sales is preferred.
- At least 5 years of experience in semiconductor foundry or product companies in marketing, account sales, business development, customer engineering, etc.
- Ability to analyze market landscapes and competition to develop strategies.
- Experience in marketing, account sales, business development, or customer engineering in foundry or fabless design houses is preferred.
Preferred Attributes:
- Bilingual in English and Mandarin, with fluency in English presentations. Knowledge of a second foreign language is a plus.
- Ability to work effectively in a fast-paced environment.
