Inside Sales Representative

Inside Sales

WHAT YOU'LL BE DOING

The Inside Sales Representative develops new business and maintains existing business within an assigned territory, working closely with outside sales, the local Operations teams, the Inside Sales Manager, and Regional Sales Director to achieve profitable growth within the assigned territory. The Inside Sales Representative plays a fundamental role in achieving our customer acquisition and revenue growth objectives advancing the sales process while providing exceptional customer service.

The Inside Sales Representative is accountable for achieving or exceeding assigned KPIs including financial and customer satisfaction measures. In this role, the ambition to fulfil our “Happy Customer” value must guide all customer communications and activities.

ESSENTIAL RESPONSIBILITIES INCLUDE :

• Achieve or exceed territory performance goals through a combination of lead generation for new business and qualification of new trade lanes or products with current customers; complete a minimum of 25 outbound calls per day to ensure appropriate coverage.
• Qualify new business opportunities to ensure alignment of commercial objectives, financial objectives and customer needs; communicate sizeable business opportunities into the CRM as well as to the outside sales executive / Inside Sales Manager / Regional Sales Director for follow-up; provide market intelligence to the local Operations teams / Inside Sales Manager / Regional Sales Director.
• Complete customer quotation requests; follow up systematically to secure bookings or resolve any outstanding issues necessary to advance the sales process; communicate with outside sales / Inside Sales Manager / Regional Sales Director, and / or local Operations teams as appropriate to ensure customer requirements are met.
• Ensure a smooth sales process by communicating and seeking guidance and approval from the Inside Sales Manager / Regional Sales Director on rates when necessary.
• Complete export, import bookings, and / or CCP’s on business you have secured directly with guidance from local operations teams as needed.
• Expedite the resolution of customer questions, problems or complaints to ensure satisfaction.

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

WE ARE VANGUARD

We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organization with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, and Happy Shareholders. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.

We set the standard. Come join us we're looking for people just like you.

Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.