What are the responsibilities and job description for the Logistics Operations Coordinator position at Vanguard Logistics Services?
Job Overview
Vanguard Logistics Services is an industry leader in providing innovative logistics solutions. As a key member of our team, you will play a vital role in ensuring seamless customer service and efficient operations.
Key Responsibilities:
- Customer Service: Provide prompt and accurate responses to customer inquiries, ensuring complete and timely bookings.
- Booking Coordination: Work with the warehouse team to ensure all booked cargo has been received prior to cutoff.
- Documentation Management: Chase any missing documentation from customers, report OS&D issues on received cargo, and follow up on the outcome.
- Load Planning Communication: Inform Load Planning of special cargo requirements and add additional charges for incurred services.
- Hazardous Materials Handling: Lodge hazardous paperwork with the Haz Team for pre-approval.
Essential Skills and Qualifications:
- High school or equivalent education; associate degree preferred.
- Minimum 2 years of customer service experience; logistics experience a plus.
- Strong listening, written, and verbal communication skills (English required).
- Ability to multi-task, prioritize, and manage time effectively.
- Proficiency in MS Office, including Excel, Word, PowerPoint.
Company Overview:
Vanguard Logistics Services is a values-driven organization committed to exceeding customer expectations and fostering a culture of diversity and inclusion.
Benefits and Opportunities:
We offer a dynamic work environment, opportunities for growth and development, and a commitment to making a positive impact on our customers' businesses.
