Specialist – Product Quality Assurance & Customer Experience

Job Description: Specialist – Product Quality Assurance & Customer Experience

We are looking for a Quality Control and Operations Associate to support the Operations and Product Management teams. This position will play a crucial role in the inspection, testing, and documentation processes to ensure products are safe, effective, and compliant. Additionally, this position will play a key role in ensuring a consistent customer experience for high touch, specialty, and newly onboarded customers.

The successful candidate will be a highly organized and self-motivated individual with a particular acuity to detail. A successful candidate will be comfortable making independent judgement calls, an effective communicator, and adaptable to changing processes.

Responsibilities

• Product Inspection & Testing: Inspect finished goods to ensure they meet established safety, quality, and regulatory standards. Perform routine and non-routine tests on products to verify compliance and performance. Document results and report any discrepancies. Maintain accurate and detailed records of inspection results, test outcomes, and corrective actions taken.
• Process Improvement: Assist in identifying areas for improvement to enhance product quality and minimize issues.
• Reporting: Assist in preparing reports related to quality metrics, issues, and customer complaints.
• Customer Experience: Own and execute against specialty customer requirements ensuring outbound orders meet quality expectations and other specialty requirements
• New Customer Onboarding: Assist in ensuring new customers’ needs and delivery expectations are properly documented and uploaded into appropriate systems
• Collaboration: Work closely with product, sourcing, and operations teams to address quality issues and ensure product quality standards are maintained. Own the QC process from start to finish.

Experience and Skills

• Previous experience in a Quality Control or Quality Assurance role, ideally in a manufacturing or PPE related industry.
• Previous experience in a warehouse / office setting.
• Previous experience in a customer facing role

· Familiarity with safety standards, regulations, and compliance (ex: OSHA, ISO, ASTM)

· Excellent communication skills and ability to work well in a team environment

About Vanguard Safety (www.vanguardsafety.com)

Vanguard Safety is one of the fastest growing PPE brands in the US. We have a distribution base of customers nationally that we serve from three primary DCs in Ohio, New Jersey and California. Our product line is 500 skus of head-to-toe disposable apparel and disposable and reusable gloves. We go to market in the JanSan/Foodservice, Industrial and Healthcare channels. Our team has an extensive track record in the industry going back over 30 years.