Regional Truck Sales Manager

SUMMARY

Ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for purchasing, displaying, and merchandising the new vehicle inventory.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hires, motivates, counsels, and monitors the performance of all new-vehicle sales employees.
• Prepares and administers an annual operating forecast and budget for the new-vehicle sales department.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect new-vehicle sales.
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements, and monitors a follow-up system for new-vehicle purchasers.
• Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
• Processes salesperson commission sheets daily and monitors the payroll records of all new-vehicle salespeople.
• Conducts daily and weekly sales and sales training meetings.
• Establishes and enforces product-knowledge standards.
• Oversees the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Helps salespeople close deals.
• Ensures 100 percent turnover of each customer to F&I.
• Ensures that new-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Enforces a ___-day turn policy.
• Inspects all incoming new vehicles.
• Plans and controls the display of new vehicles.
• Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Assists in the development of advertising campaigns and other promotions.
• Notifies the new vehicle department of anticipated delivery of purchases.
• Handles customer complaints immediately and according to dealership's guidelines.
• Attends managers meetings.
• Maintains professional appearance.

SUPERVISORY RESPONSIBILITIES

Lead and recruit truck sales personnel

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

NADA Salesperson Certification

State Sales License

Valid Driver's License