Customer Service Representative - Wine & Spirits

Job Description

Vanguard Wines is a premier fine wine distributor serving Ohio, Kentucky, and Indiana. We specialize in providing exceptional wines and service to a diverse range of clients, including restaurants, retailers, and hospitality venues. We are seeking a Customer Service Representative with a natural gift for conversation and a passion for wine to join our team.

Why Join Vanguard Wines?

At Vanguard Wines, our core values drive everything we do:

✅ Commitment to Team – We win together.

✅ Take Ownership – Be accountable and take pride in your work.

✅ Work with Urgency – Act quickly and decisively to seize opportunities.

✅ Remain Curious – Ask questions and seek creative solutions.

✅ Live the Mission – Deliver excellence in every customer interaction.

What You’ll Do:

• Manage relationships with existing accounts to ensure customer retention and satisfaction.
• Call up to 100 accounts weekly from our database to address concerns and retain their business.
• Use your gift of gab to engage clients naturally and comfortably — you should be able to have a conversation with anyone!
• Overcome objections and re-establish trust with former clients to regain their business.
• Collaborate with field sales reps to generate and qualify leads for new business opportunities.
• Maintain accurate records of customer interactions and updates in Vinosmith (our CRM).
• Act quickly to pass hot leads to the sales team for closing.
• Keep learning and stay curious about the wine industry and our products.
  
  

What We’re Looking For:

• Proven customer service or sales experience – ideally within the beverage or hospitality industry.
• A natural conversationalist with exceptional communication skills.
• Ability to build trust, handle objections, and navigate tough conversations with ease.
• A genuine passion for fine wine — understanding the product and speaking about it enthusiastically makes a difference.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proficiency in Vinosmith and Microsoft Office (Word, Excel, Outlook).
• Available to work 3 days per week, excluding Fridays.
  
  

What We Offer:

• Competitive hourly wage based on experience.
• Opportunity to work with a dynamic and supportive team.
• Professional development and training in the fine wine industry.
• Employee discounts on fine wines and related products.
  
  

Schedule: 10:00 AM – 3:00 PM, 3 days per week (No Fridays)

How to Apply:

If you have the gift of gab and a passion for wine, we want to hear from you! Apply today with your resume and a brief cover letter explaining why you'd be a great fit for the role.

Company Description

Built on Collaboration:

Vanguard Wines is an independently owned importer and distributor of fine wines servicing the Ohio, Kentucky & Indiana markets. Since 1996, Vanguard Wines has offered the highest quality wines to the region’s finest restaurants and retail outlets. We place a premium on customer service by providing the most conscientious, dedicated and knowledgeable staff in the industry. We are confident you will find that our wines, our people and our service are second to none.

Mission:

Our mission as a wine distribution business is to connect the right wines with the right people. Between our team's knowledge and expertise, and our indisputable passion for wine, we believe in the importance of connecting our partners in a way that adds value to everyone involved.

Vision:

Our Team lives the mission of our company. Through our passion and expertise, we aim to build strong relationships with both producers and retailers, bridging connections with great wines and great people.

Our Core Values:

Our core values reflect how we aim to do business with our partners and how we connect with our team. We are guided by these values in our daily efforts, growing our company culture, and in the way we create bridges to connect the right wine for each person.

• Commit to the team.
• Take ownership.
• Work with urgency.
• Remain curious.
• Live the mission.
  
  

Built on Collaboration: Vanguard Wines is an independently owned importer and distributor of fine wines servicing the Ohio, Kentucky & Indiana markets. Since 1996, Vanguard Wines has offered the highest quality wines to the region’s finest restaurants and retail outlets. We place a premium on customer service by providing the most conscientious, dedicated and knowledgeable staff in the industry. We are confident you will find that our wines, our people and our service are second to none. Mission: Our mission as a wine distribution business is to connect the right wines with the right people. Between our team's knowledge and expertise, and our indisputable passion for wine, we believe in the importance of connecting our partners in a way that adds value to everyone involved. Vision: Our Team lives the mission of our company. Through our passion and expertise, we aim to build strong relationships with both producers and retailers, bridging connections with great wines and great people. Our Core Values: Our core values reflect how we aim to do business with our partners and how we connect with our team. We are guided by these values in our daily efforts, growing our company culture, and in the way we create bridges to connect the right wine for each person. - Commit to the team. - Take ownership. - Work with urgency. - Remain curious. - Live the mission.