Intake Coordinator - Fluent in Spanish

Salary range: $17-$26 per hour

About Vanna Health

Vanna Health focuses on reimagining care for individuals with serious mental illness. Our goal is to empower these individuals to lead healthy and meaningful lives by providing physical and mental healthcare support and connecting members to community programs. Our technology-enabled approach, developed by our own team of engineers and designers, ensures our staff and members are well supported.

Vanna delivers in-person and virtual community-based engagement through an interdisciplinary team of coaches and clinicians. We leverage partnerships with existing community resources to facilitate support networks unique to an individual’s needs and location - connecting them to established psychosocial rehabilitation programs, resources for housing, transportation, etc. and various digital engagement opportunities to address members’ needs.

About the Role

Vanna Health is looking for a Intake Specialist who is passionate about working in and advocating for their community. This individual will play a critical role in physical and behavioral health coaching for members with serious mental illness. The Intake Specialist will provide daily support and care navigation when required such as during hospital discharge and housing transitions. The partnership with members starts with building a trusting relationship, understanding their personal goals, and connecting them to the appropriate resources to achieve those goals. Intake Specialists will work alongside a Team Lead, clinicians, and other specialists, and through their community team will have access to the support they need to empower Vanna members to flourish.

Responsibilities

• Conduct community outreach to individuals at locations including homes, community events, ERs, Crisis Response Centers, shelters, and other frequented locations 
• Engage individuals by learning about personal goals to identify immediate social, behavioral, and physical health needs of individuals
• Promote recovery-oriented thinking
• Act as a role model for individuals and provide encouragement and advocacy across all points in recovery and self-determination during action planning (e.g. WRAP) to ensure plans are member-centric and focused
• Assist in coordinating care for individuals when required (including attending appointments/coordinating transportation)
• Provide physical health coaching (Vanna will provide training) where applicable
• Adhere to documentation protocols for outreach, encounters, and other requirements related to responsibilities
• Provide input to the team to make sure that Vanna’s model is peer-led, person-centric, and adapted to local needs and culture
• Collaborate with other members of the Vanna Team

About You

Need to Have

• 2 years of experience working directly with individuals with serious mental illness in and around the community of Philadelphia, PA
• Belief that individuals suffering from serious mental illness can and will recover to achieve life goals when provided the opportunity, support, and community
• Eagerness to support the physical health needs of members, translating treatment recommendations with the support of a doctor, into member-driven goals
• Ability to work in a team
• Creativity, critical thinking, and problem-solving skills
• Familiarity with/willingness to learn  Gmail and Google Suite, Slack, and Vanna electronic health record 
• Valid driver’s license 
• High school diploma or equivalent

Nice to Have 

• Certified Peer Specialist or Community Health Worker Certification/willingness to pursue certification post-employment
• Fluent in Spanish (speaking and writing)
• Experience engaging individuals diagnosed with Substance Use Disorder
• Lived experience

Benefits

• Full medical, dental, and vision insurance (We cover 90% of your premium!)
• 401K options
• HSA/FSA/Dependant Care FSA options
• PTO (including sick time, personal time, and vacation) 
• Company paid holidays off

COVID-19 Considerations

Vanna Health is committed to keeping our team members and our members safe from COVID-19 therefore full vaccination is required for all Vanna Health employees. As such we follow local requirements and guidelines for medical professionals in the field and our members safe from COVID-19.

Physical and Emotional Requirements

This role balances time between an office environment and time spent assisting members out in our community.  As such, the role requires frequent talking, listening, standing, walking, sitting, and typing.  Time will occasionally be spent lifting, carrying, pushing/pulling, and reaching. Regular exposure to atmospheric conditions is to be expected while navigating between locations.  This role requires a high level of empathy and emotional regulation due to frequent interaction with individuals experiencing high levels of emotional distress, which can lead to emotional fatigue. The ability to maintain composure while actively listening and de-escalating situations is crucial.