What are the responsibilities and job description for the Mission Success Lead position at vannevarlabs?
Vannevar Labs supports people on the front lines by building tools that deter and de-escalate conflict with America's adversaries. We build software and hardware for this mission that enable our customers to maintain maritime vigilance, disrupt misinformation, and collect non-traditional intelligence. In strategic competition, the intelligence and actions that shape conflict occur well before war itself. We build tools to win this fight now.
This mission has become urgent. The US and our allies are fighting a war of deterrence with woefully outdated technology. As a team, we believe in public service and that our democracy and government improve only if we put serious, collective effort into improving them, including the technology our government uses.
Since our founding in 2019, we have grown to support a wide range of missions and capabilities across all U.S. service branches, multiple combatant commands, partner nations, and the intelligence community. We have been profitable since 2021, and are backed by investors including General Catalyst, DFJ Growth, Point72, Costanoa, and Felicis.
About the role
What you'll do
- Own the delivery of capabilities outlined within contracted periods of performances (POPs); whether it be a 6-month pilot, 12-month period of performance, or multi-year program of record.
- Go above and beyond to exceed customer expectations, and over-deliver to the point where continuing to partner with us is a no-brainer.
- Deeply understand the mission sets and pain points of our users so that we can tackle their challenges using a combination of Vannevar’s capabilities.
- Go to where the users are. To best understand how Vannevar can provide value, we need to sit in the same spaces as our users.
- Help us build world-class software. While product and engineering teams speak with customers directly, mission success is often our eyes and ears for on-the-ground reality. You will bring this expertise back to the rest of the company to ensure we are developing disruptive capabilities for our user base.
- Direct resources as needed, whether that be onsite embedded personnel, product managers, engineers or other mission personnel. You will need to be able to influence cross-team members to direct the appropriate resources to customer objectives.
What we're looking for
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2 years experience deploying SaaS software.
- A mission domain expert with 5 years of mission user experience, intelligence domain knowledge, or military service. You understand our partners' needs and challenges because you lived them.'
- A motivated problem solver who takes ownership, acts with urgency, and is comfortable with ambiguity. You like a challenge, and you don’t quit.
- Previous experience owning customer renewal and expansion cycles
- U.S. Person status is required as this position will require the ability to access U.S. only data systems.
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Must have an active Secret Security Clearance or have held one previously. Active Top Secret Security Clearance is preferred. Ability to receive an SCI nomination is required.
What We Offer
The salary range for this position is $150,000-$170,000 equity 401K match. Within the range, individual pay is determined by experience, relevant education, and/or training.
- Health, dental, and vision insurance
- 100% remote first culture. You can work from anywhere in the US and all full time employees have WeWork access
- Unlimited PTO including competitive vacation and holiday schedules
- Lifestyle stipends - Monthly mental health, wellness & fitness stipend, in-home office setup stipend and family planning assistance
- Salary top-up during military reserve duty
- Fully paid parental leave
- Child and pet care reimbursement during travel
We are committed to protecting the privacy of all applicants. Official emails from the company will come from an @vannevarlabs.com domain. Under no circumstances will a legitimate representative from our company contact you to request passwords, financial information, or other sensitive personal data. Please be vigilant of potential scams.
Salary : $150,000 - $170,000
