What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Vanport Mechanical & Fire Sprinklers, Inc?
Are you organized, efficient, and ready to make an impact? Join Vanport as a part-time Dispatcher and Customer Service Representative, where your skills drive success every day!
What's in it for You?
- Competitive pay: $22-$24/hour
- Overtime opportunities available
- Flexible schedules to support work-life balance
- Paid time off and holidays
- Health benefits, including medical, dental, and vision
- Opportunities for growth and professional development
- Work with a collaborative and supportive team
Why You’ll Love It Here
- A positive and team-oriented work environment
- Leadership that values and encourages your input
- Room to grow within the company with continued training
- Recognition for your hard work and dedication
- Working for a company committed to providing top-tier service to its clients
Your New Role
- Serve as the primary point of contact for customers, assisting them with service requests and scheduling.
- Dispatch and coordinate service technicians based on priority and availability.
- Process work tickets and ensure accurate documentation of service calls.
- Order parts and materials needed for service repairs.
- Send reminders for upcoming maintenance and service appointments.
- Handle general office tasks, including data entry, email communication, and follow-ups.
- Participate in on-call dispatch approximately one week per month to assist with after-hours service requests.
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Job requirements
- Previous experience in customer service or dispatching is a plus
- Strong organizational and multitasking skills
- Excellent communication skills, both verbal and written
- Proficiency in basic office software (e.g., Microsoft Office, scheduling software)
- Ability to work under pressure and prioritize tasks effectively
- Willingness to participate in on-call dispatch duties
Vanport Mechanical and Fire Sprinkler is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 41 – 50 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- On call
Work Location: In person
Salary : $22 - $24