Solutions Analyst (Tallahassee, Florida)

Solutions Analyst (Tallahassee, Florida) 

Reports To   

Director of Solutions Management 

Who is Vant4ge?   

Are you passionate about building technology-based products that will actually help people in need? Do you want to work in an environment that is dynamic, challenging and constantly evolving? As a member of the Vant4ge team, you'll have the opportunity to work in a highly collaborative, creative, and agile environment.  

We are Vant4ge. Our staff is passionate about using technology to help and give hope to people and help protect communities. We provide an online community of care that connects, coordinates and tracks all those who are involved in the correctional/rehabilitative life cycle, including those with the most stake (the justice involved youth or adult). Our technology seeks to empower all involved to assess, assign and encourage completion of treatment plans that will improve success in the community. We enjoy knowing our software is being used to help people improve safety.  

Job Overview   

The Solutions Management Department at Vant4ge plays a pivotal role in bridging the gap between technology and client needs, ensuring that our professional services and solutions align with the goals of human services and correctional agencies.  The department has a focus on team members engagement throughout the lifecycle of our offerings—from presales to solution design through implementation and ongoing support. The collaborative environment encourages staff to cross-train, sharing knowledge across roles to foster adaptability and provide comprehensive services. This approach not only enhances the quality of client interactions but also ensures that our team remains versatile and responsive to evolving needs of client-agencies. 

The Solutions Analyst is responsible for independently managing the requirements-gathering process, analyzing workflows, and ensuring client needs are well-documented and aligned with product and services capabilities. Analysts work closely with client-agencies to validate the effectiveness of the solutions being implemented.  This is a full-time, salaried position with excellent benefits including medical, dental, vision, life and disability insurance, matching 401k and generous paid time off.  This position is  located in the Tallahassee, FL area with occasional travel required.  

Job Responsibilities   

• Serve as liaison between client and company and facilitate client validation of the solution. 

• Provide advanced client support by facilitating the client meetings to elicit details so complex issues can be solved. 

• Requirements gathering including but not limited to client workflows, user roles and permissions, any attribute needed for the product department to develop and design the solution.  

• Conduct in-depth analysis to find the best solutions that balance client needs and product/ service capabilities. To include software mastery of all modules.  

• Documentation of information received during requirements gathering in associated project artifact(s).  

• User acceptance testing including the ability to create and document all needed module testing and outline of test acceptance criteria to be used to validate the client platform.  

• User guide development for each software module to create a single client user guide outlining all available functions and modules of their platform with continuous updating.  

• Client support including the ability to navigate the client platform and understanding client use of the platform. Being cognizant of and tracking any client support issues and supplying assistance to the support desk as needed to review and resolve the client issue.  

• Client training including the development of training plans, training content and conducting user training sessions.  

• Participate in cross training staff as requested 

• Other duties as assigned 

Demonstration of experience in the following areas are key: 

• Experience and Knowledge of correctional practices 

• Quality Assurance and Management using Policies/Process/Procedures Development  

• Client Success / Customer Satisfaction  

• Software Development practices in an Agile environment  

• Training and Mentoring of Employees and/or Clients on Project Management Practices  

Qualifications   

• Ability to pass state and federal background checks and CJIS certification.  

• Experience working with projects that are multi-site (multi-facility) as well as national, statewide or multi-state. 

• Demonstrated experience and knowledge working with human services and correctional agencies 

• Minimum of 5 years in a Customer-Facing Consulting Capacity or highly collaborative, multi-functional team leadership or coordination 

• Previous experience in the public sector is preferred  

• Previous experience in the Criminal Justice Industry is highly desired  

• Experience in Service Portfolio Management (managing several Programs/Projects)   

• Ability to provide professional references  

• Experience evaluating business processes, skillfully gathering business requirements, anticipating problems, uncovering areas for improvement, and developing and implementing solutions  

• The ability to speak clearly and persuasively in positive or negative situations and to respond well to questions  

• The ability to write clearly and informatively and to communicate difficult concepts to non-technical users  

• Experience managing difficult customer situations, responding promptly to customer needs, meeting commitments  

• Objectivity and openness to others' views, the ability to accept and offer constructive feedback and the willingness to put success of team above own interests while honoring group commitments to goals and objectives  

• Commitment to accuracy and thoroughness  

• A natural curiosity, demonstrated initiative and the ability to work independently in a virtual environment  

We Highly Value   

• Passion for and responsibility to the client  

• Must be self-starting, hardworking and inquisitive  

• Mentorship through innovation in everything you do  

• Passion for what you do and being self-reflective to improve  

• Relentless commitment to win  

• Personal and corporate integrity