What are the responsibilities and job description for the Technical Services Specialist position at VANTA Partners, Inc?
MAJOR RESPONSIBILITIES:
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The Technical Service Specialist is a key member of the team in managing data, and provide support to IIN
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Project Managers during all stages of our implementation projects, supporting clients on maintenance, and support contracts.
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Contact and develop relationship with suppliers to collect client specified documents to meet regulatory and business requirements
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Ability to mine data and metadata from documents and other data sources
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The Technical Services Specialist should possess a thorough understanding of our product and services from both a functional and technical perspective.
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He or she provides input to the project deliverables per specifications and project schedule, escalates issues to project manager and works within a given time frame to complete implementation deliverables.
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Maintain filing/organizational system for supplier and client related documentation
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Complete assigned projects as determined by supervisor
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Performs other duties as assigned or as identified in performance objectives
JOB DESCRIPTION
SKILLS:
● Ability to develop alternate solutions to technical problems and make sound decisions
● Strong team oriented organizational, project management, and interpersonal skills required.
● Ability to develop long-term and short-term goals, follow-through and develop performance objectives to
meet goals
● Skilled in written and oral communications. Knowledge of business English, spelling, grammar and
punctuation.
● Exercises excellent judgement, maintains confidentiality with sensitive information & works well
independently.
● Ability to write clear and efficient documentation
● Ability to work in a collaborative work environment
● Advanced skills in Microsoft Office™ products, specifically Excel, Excel VBA and formulas
● Work in a fast-paced environment with dedicated focus on meeting the customer's needs
● Experience with SQL Server and other relational databases preferred
● Familiarity with Windows Server and enterprise software implementation preferred