Implementation Consultant (HOAi)

Description

HOAi is a fast-growing AI startup revolutionizing the community association management industry. Our AI workforce platform eliminates inefficiencies in the most labor-intensive parts of property management, enabling companies to scale faster and more profitably. Backed by the leading vertical software company in the industry, Vantaca, which has been recognized on the Inc. 5000 list for four consecutive years, we're chasing the frontier of what AI agents can accomplish in real estate and property management. Join us as we reshape an entire industry around AI agents.

Overview

As an Implementation Consultant, you’ll work directly with customers to design, build, and deploy AI agent solutions that replace manual processes at scale. You will own mission-critical implementations, ensuring that our AI agents operate effectively in complex customer environments. The Implementation Consultant is responsible for deploying, optimizing, and supporting AI-powered automation solutions for customers of HOAi. This role is ideal for problem solvers who are great at moving fast and working directly with customers to deliver outcomes that matter. You will collaborate across our engineering and customer success teams—acting as the connective tissue between client problems and platform solutions. You'll serve as a trusted advisor to clients, ensuring that AI solutions integrate seamlessly into their existing ecosystems.  

Key Responsibilities

• Own deployment of agentic workflows, including configuration, integration, and launch to ensure customers maximize automation capabilities 
• Engage directly with clients to understand complex operational workflows and translate them into scalable solutions for agents to accomplish 
• Analyze and refine AI automation performance, identifying opportunities for process optimization 
• Train and guide customers on best practices for using HOAi’s AI automation platform 
• Collaborate closely with product and engineering teams to translate field learnings into product improvements 
• Develop playbooks and repeatable deployment patterns that allow HOAi to scale client onboarding and expansion 
• Proactively monitor customer automation success, identifying opportunities for expansion and improvement
• Act as a strategic advisor, helping clients transition from manual workflows to fully automated operations 
• Stay ahead of AI developments, helping clients and internal teams navigate evolving agentic capabilities 

Requirements

• 1 years of experience in in customer success, SaaS implementation, workflow automation, or AI-driven process optimization 
• Bachelor’s degree in accounting, business administration, project management, information systems, operations management, software support, or another related field or related field from a top-tier institution or experience at a leading tech company/startup required 
• Excellent communication and customer-facing skills, including the ability to explain complex technical concepts simply to less tech-inclined customers 
• Strong problem-solving mindset with an ability to thrive in ambiguity  
• Ability to quickly understand complex systems, including client-specific software and databases 
• Experience with leading meetings and building data management processes expected 
• Experience deploying AI solutions or integrating AI tools (OpenAI, Anthropic, Cursor, Windsurf, Gemini) is a plus 
• Demonstrated interest in real estate or financial technology is a plus 

Who Should Apply

• You want to solve real customer problems using AI
• You are tired of working on low-impact features and want direct ownership of solutions that matter to customer outcomes
• You like working closely with customers and product teams, not writing abstract code
• You want to move fast, own outcomes, and help build something industry-defining
• You’re excited to be part of a small, high-performing team that’s changing the future of work

Vantaca HOAi Value Prop to Employees

• Our eNPS is 62! (Google it, that is great)
• Benefits: Medical, Dental, and Vision kick in day one
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
• 401K with Company Match
• Remote Flexible - come to the office when needed
• Great parental leave benefits
• Named on Inc 5000 list of America’s Fastest Growing Private Companies 
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
• Winner of Coastal Entrepreneur Award, Technology Category