What are the responsibilities and job description for the Customer Service Representative II position at Vantage Apparel?
Job Type
Full-time
Description
What sets us apart?
- Competitive compensation plan, base salary, and annual incentive
- Health Benefits : medical, dental, vision, short term and long- term disability and wellness programs
- 401-k plan with company match
- Comprehensive Paid Time Off and Holidays
- Collaborative and Innovative work environment
COMPANY OVERVIEW
Vantage Apparel is the nation's top source for custom logo apparel, serving as the premier choice of renowned global brands. Established in 1977, we have consistently demonstrated B2B innovation in the promotional apparel industry and earned the prestigious designation of one of the "Best Places to Work" in our field. In 2024, our commitment to excellence in apparel decoration was underscored by consecutive securing the 28th PPAI Gold Pyramid award for embroidery, consistently recognized in ASI Counselor® Magazine's Top 40 company, and the PPAI Gold Pyramid for Marketing content. These honors affirm our persistent dedication to setting industry standards.
ROLE HIGHLIGHTS
The Customer Service Representative II (CSR II) plays a key role in collaborating with customers and Sales Representatives to manage inquiries and orders efficiently and professionally. Building on the CSR I role, the CSR II oversees order processing with strategic insight, including reviewing orders for completeness, ensuring timely and accurate entry, and proactively addressing potential issues to enhance the customer experience. This position requires comprehensive knowledge of the company's products and services and involves guiding and supporting both customers and team members to ensure precision and care in all transactions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Requirements
Ideal Candidate Profile
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
EDUCATION AND / OR EXPERIENCE COMPUTER SKILLS
COMPUTER SKILLS
Demonstrated high proficiency with Microsoft Office Suite, including word, Excel, Outlook and PowerPoint.
At Vantage Apparel we are committed to equal employment opportunities regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.