Banking Center Manager

Description

JOB CLASSIFICATION

Full / Part-time: Full-time

Hours Per Week: 40 hours

Location: 125 Shadow Mountain Dr., El Paso, TX 77912

JOB SUMMARY

At Vantage Bank Texas, we have a passion for helping our customers, taking care of our employees, a strong commitment to diversity, building relationships and delivering exceptional customer service. 

The Banking Center Manager is an experienced cross-trained and well-rounded leader who handles a wide variety of responsibilities at Vantage Bank. The primary task of a Banking Center Manager is to manage and develop staff in sales, service, and operations activities of banking center personnel. They maintain and exemplify an outstanding level of customer service while maximizing deposit and loan growth as well as referral opportunities to other lines of business such as Treasury/Cash Management Services, Commercial, and Mortgage. The Banking Center Manager proactively calls on clients and prospects to build and retain relationships. They monitor and maintain branch profitability and loses and ensure all banking center staff meets or exceeds all sales, service and profitability requirements respectively.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

1. Ensures banking center personnel are properly trained on all products and services. In some cases, ensuring certain branch personnel is cross trained between platform and teller applications to increase efficiencies.
2. Maintains open communication with branch personnel, internal bank partners and supervisors, or bank Senior Management, Retail Market Manager, and EVP.
3. Will own and support the commercial team’s requests for new business development and or current customer account management or other related servicing requests.
4. Ensures all Policies and Procedures are followed for the various branch team members (i.e. Assistant Manager, New Accounts, Tellers, etc.).
5. Maintains a thorough understanding of the Branch scorecard to help make informed decisions regarding service charge waivers, fee returns, etc.
6. Handles customer complaints and inquiries effectively.
7. Conducts weekly meetings to update banking center personnel on products, services, promotions, etc.
8. Conducts one-on-one coaching sessions with branch personnel to ensure all team members understand and acknowledge their production to expectation.
9. Opens new accounts and run teller station as needed. Interruptions from customers, peers, managers or others are present with the need to prioritize tasks.
10. Responsible for ensuring team members are monitoring exceptions on New Account Product Openings.
11. New account and teller weekly reports are reviewed with staff for areas of improvement and positive reinforcement
12. Recommendations and input in regard to banking center personnel’s evaluations and disciplinary activities.
13. Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations, which include BSA, CIP, and OFAC requirements as they apply to this particular job title/position.
14. Conducts Monthly Financial Center Assessments.
15. Ensures overall branch personnel (tellers/new accounts) working towards established goals and objectives.
16. Identifies and establish strategies which will emphasize prospecting for generating new business from within current portfolio and by adding new clients.
17. Demonstrates the ability to identify customer’s needs and provide effective solutions.
18. Conducts off site customer visits, presentations and or banking related activities to meet bank objectives.
19. Coaches staff to work as a team towards established branch and line of business goals.
20. Understands loan underwriting policies and procedures and ensure compliance with all.
21. Achieves targeted monthly, quarterly and annual goals for new loan production.
22. Meets all bank defined metrics for past dues, financial exceptions, covenant Exceptions, etc.
23. Effectively monitors and manages to meet client satisfaction expectations.
24. Assures a consistently high level of professionalism, business etiquette, and overall positive attitude towards clients and bank personnel.
25. Other duties as assigned.

Requirements

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree in Business or related field required OR equivalent work experience required. 
• 2 years of relevant banking experience in customer service, sales, and operations required.
• 1 year of prior supervisory experience preferred. 
• Extensive knowledge of banking regulations and general operating procedures relating to bank services.
• Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
• Ability to adapt to constant change and periods of fast-paced situations while sticking to and meeting deadlines.
• Excellent verbal, written, presentation and interpersonal communication skills.
• Ability to always maintain a high degree of ethical standards and complete confidentiality.
• Ongoing situational awareness of facility and people in and around the facility to ensure the safety of personnel and customers.

EOE/M/F/D/V  

BANK SECRECY ACT (BSA)

All employees of Vantage Bank, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.