Premier Banker

Description

JOB CLASSIFICATION

Full / Part-time: Full-time

Hours Per Week: 40 hours

Location: 1801 S 2nd St, McAllen, TX 78503

JOB SUMMARY

The Premier Banker is responsible for building long-term relationships with our customers by providing superior value and integrity and personalized service. The Premier Banker also contributes to the growth and development of our communities through investment and involvement. They are responsible for opening deposit accounts, handling customer inquiries in person or by phone, explaining the institutions products and service to people, and ensuring that their financial needs are met and that their experience is a positive one.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned. 

1. Opens new accounts including but not limited to checking, savings, and certificates of deposits, money markets, safe deposits boxes, and IRAs.
2. Collects or completes all required documentation for accounts to comply with all regulatory requirements and bank policies.
3. Conducts all required credit and banking history required inquiries prior to opening accounts.
4. Ensures completion of new account opening in a timely and courteous manner.
5. Performs required maintenance on customer accounts.
6. Submits New Account files to quality control in a timely manner.
7. Responds to customer inquiries regarding their account or company products/services in a professional and courteous manner.
8. Closing of all account’s types.
9. Prepares Debit Card applications; assist foreign customers with activation, cancelling or limit increases. Customers with foreign addresses for security issues they are mailed to bank. Executive Desk Associates are responsible to put an addendum on DDA account that it has been received and logged into the “Debit Card” binder and put away in safekeeping until customer comes to pick up at the dept. In addition, make sure to notify responsible department to remove addendum once debit cards are picked up.
10. Sets up check orders on system— for customers with foreign addresses for security issues they are mailed to the bank. Executive Desk Associates are responsible for putting addendum on the DDA accounts, logging into the “Checks Binder” and put in safekeeping until customer comes in to pick up at the dept. In addition, make sure to notify responsible department to remove addendum once checks are picked up.
11. Incoming calls: Assists customers by phone with any needs or concerns they might have.
12. Wire transfer: takes care of initiating Domestic, International, Peso and Banorte wire transfers. Confirms and verifies received emails with authorized signer on the accounts, verify signature on request is legit and review if funds are available.
13. Assists foreign customers with sending payment by preapproved checks to third party merchants (utility bills, credit card payments, etc.).
14. Monitors their own tickler list— quickly clears any error or exceptions (ticklers) identified within the work performed.
15. Maintains working knowledge of all bank products and/or services.
16. Assures compliance with all policies and procedures, as well as all applicable state and federal banking regulations, which include BSA, CIP, and OFAC requirements as they apply to this job title/position.
17. Will assist with ODD/EDD’s or KYC requests from the BSA Department.
18. Assists in training new personnel to get acquainted with department.
19. Other duties as assigned.

Requirements

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree in Business, related field required or equivalent experience.
• 2 years of prior banking experience preferred 
• Previous sales, or customer service experience required.
• Excellent customer service skills with a sales-oriented approach.
• Proficient computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Excellent verbal, written, and interpersonal communication skills.
• Bilingual— English/Spanish required
• Ability to perform basic math functions and to balance to expected totals.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Must be versatile, flexible and have a willingness to work with constantly changing priorities with enthusiasm.
• Ability to communicate with people at all levels and various backgrounds

EOE/M/F/D/V  

BANK SECRECY ACT (BSA)

All employees of Vantage Bank, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.