What are the responsibilities and job description for the Relationship Banker position at Vantage Bank Texas?
Description
JOB CLASSIFICATION
Full / Part-time: Full-time
Hours Per Week: 40 hours
Location: 175 E. Arizona Avee., El Paso, TX 79902
JOB SUMMARY
At Vantage Bank Texas, we have a passion for helping our customers, taking care of our employees, a strong commitment to diversity, building relationships and delivering exceptional customer service.
The Relationship Banker is the Branch’s sales and service contributor. They support the acquisition, servicing and growth of consumer and commercial client relationships in a competitive banking environment. They master the full suite of Vantage Bank products, successfully perform operation-related functions, including teller transactions as required, and successfully and accurately open accounts/loans and perform maintenance functions on all deposit account types. In addition to relationship management, a relationship banker helps acquire new clients for the bank and performs administrative duties. They demonstrate a high level of passion for both serving every need of our clients, finding solutions, and growing client relationships. Besides basic teller, account opening, documentation, and servicing skills, the relationship banker must lead efforts to maximize all the client experiences within the branch.
ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.
Teller Operations
- Ability to work accurately and deal with job pressure and deadlines.
- Promote and maintain positive relations with all contacts, customers and potential customers
- Complies with all department and company policies and procedures.
- Contributes to the fulfillment of department and company objectives and goals.
- Performs as a team member in allocating and coordinating the workflow.
- May train new employees and answer co-worker questions.
- May be involved in ordering, receiving, verifying, and distributing cash.
- Operates the Recycler and manages the Bank Vault to serve the bank's customers by: (a) Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts. (b) Identifying customers and cashing checks or referring customers to an officer for authorization to cash checks. (c) Balances cash daily (d) Accepting payments for all loan transactions.
- May be responsible for bank opening/closing.
- Opens and closes the vault
- Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
- Demonstrates a passion to solve customer problems and identifying and responding to customer’s needs effectively.
- Follows teller over/short policy.
- Processes daily work through branch capture.
- Sends transport monitor to ITI.
- Processes adjustments in branch capture as needed.
- Consistently meets or exceeds productivity and quality standards.
- Maintains a position of trust and responsibility by keeping all customer business confidential.
- Responsible for making sure that teller cash box limits are always being met.
- Other duties as assigned.
New Accounts Operations
- Opens primarily new domestic accounts and some foreign accounts including but not limited to checking, savings, and certificates of deposits, money markets, safe deposit boxes, and IRAs.
- Collects or completes all required documentation for personal and business accounts to comply with all regulatory requirements and bank policies.
- Basic understanding of business documentation.
- Conducts all required credit and banking history required inquiries prior to opening accounts.
- Ensures completion of new account opening in a timely and courteous manner.
- Performs required maintenance on customer accounts.
- Demonstrates a good understanding of customer and enhanced due diligence.
- Process and submits New Account and loan files for processing/closing/funding in a timely manner.
- Responds to customer inquiries regarding their account or company products/services in a professional and courteous manner.
- Closing of all account types.
- Process consumer loan applications and close/fund consumer loans.
- Prepares Debit Card applications, process instant issue debit cards and balance inventory.
- Delivers or participates in bank presentations to employees of the Bank’s commercial customers.
- Process and submits credit card applications.
- Submits referrals to cash management services, credit cards, mortgage loans, business loans, foreign exchange, and treasury management.
- Sets up Check orders on system.
- Processes domestic and foreign wire transfers.
- Complies with all bank policies and procedures and bank regulations.
- Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations, which include BSA, CIP, Beneficial Ownership and OFAC requirements as they apply to this position.
- Other duties as assigned.
Requirements
QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
- High School diploma or general education degree (GED), or equivalent required.
- Associate’s Degree in related field preferred OR a minimum of 1 year of banking experience.
- Previous cash handling, sales, or customer service experience preferred.
- Excellent customer service skills with a sales-oriented approach.
- Proficient computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
- Excellent verbal, written, and interpersonal communication skills.
- Bilingual— English/Spanish preferred
- Ability to perform basic math functions and to balance to expected totals.
- Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
- Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
- Must be versatile, flexible and have a willingness to work with constantly changing priorities with enthusiasm.
- Ability to communicate with people at all levels and various backgrounds
EOE/M/F/D/V