Teller

JOB CLASSIFICATION

Full / Part-time: Full-time

Hours Per Week: 40 hours

Location: 2828 N Lee Treviño, El Paso, TX 79936

JOB SUMMARY

At Vantage Bank, we have a passion for helping our customers, taking care of our employees, a strong commitment to diversity, building relationships and delivering exceptional customer service.

The Teller is the primary “point of contact” for many customers visiting the branch to conduct transactions. The Teller effectively handles customer inquiries and issues. They seize each opportunity for “relationship growth” which includes remaining informed, recognizing potential needs for additional services and successfully offers additional services either directly or through the Bank’s referral processes. In addition to handling customer transactions efficiently and effectively, the Teller is accountable for protecting the Bank’s by closely following all risk and operational policies and procedures.

ESSENTIAL DUTIES:

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Ability to work accurately and deal with job pressure and deadlines.
• Promotes and maintains positive relations with all contacts, customers and potential customers.
• Complies with all department and company policies and procedures.
• Contributes to the fulfillment of department and company objectives and goals.
• Performs as a team member in allocating and coordinating the workflow.
• May train new employees and answer co-worker questions.
• May be involved in ordering, receiving, verifying, and distributing cash.
• Operates a teller window to serve the bank's customers by: (a) Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts; (b) Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks; (c) Balance cash daily; (d) Accepting payments for all loan transactions; (e) May be responsible for bank opening/closing.
• Opens and closes the vault.
• Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
• Makes concentrated effort to solve customer problems and identifying and responding to customer’s needs effectively.
• Follows teller over/short policy.
• Processes daily work through branch capture.
• Sends transport monitor to ITI.
• Processes adjustments in branch capture as needed.
• Consistently meets or exceeds productivity and quality standards.
• Maintains a position of trust and responsibility by keeping all customer business confidential.
• Assists customers by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
• Responsible for making sure that teller cash box limits are respected at all times.
• Other duties as assigned.

QUALIFICATIONS:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High School diploma or general education degree (GED), or equivalent required.
• Previous cash handling, sales or customer service experience required. Prior banking experience preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Bilingual – English/Spanish preferred
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division with basic calculator skills.
• Strong computer skills and the ability to learn and utilize custom banking systems and applications.
• Must be versatile and have a willingness to assist and perform duties with enthusiasm.
• Ability to be flexible and adjust to changing schedules.
• Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
• Must comply with established security and control standards; and always maintain accountability and control of cash.
• Must have a strong desire and ability to influence, educate and connect customers to technology
• Ability to work well in a team environment with the ability to interact well, and in a positive manner, with co-workers and management

EOE/M/F/D/V