What are the responsibilities and job description for the Branch Service Specialist position at Vantage Bank?

JOB CLASSIFICATION

Full / Part-time : Full-time

Hours Per Week : 40 hours

Location : 175 E. Arizona Ave., El Paso, TX 77902

JOB SUMMARY

At Vantage Bank Texas, we have a passion for helping our customers, taking care of our employees, a strong commitment to diversity, building relationships and delivering exceptional customer service.

The Branch Service Specialist handles a wide variety of operations at Vantage Bank. This position calls for working at multiple locations where coverage is needed, performing teller and / or new account responsibilities while reporting at a home branch. The Branch Service Specialist provides quality customer service by professionally, accurately, and efficiently processing various responsibilities while maintaining a helpful and friendly attitude. Their principal tasks include opening deposit accounts, submitting consumer loans, handling customer inquiries, explaining the institutions products and services to people, handling customer transactions efficiently and effectively and closely following all risk and operational policies and procedures. Services would include loans, deposits, treasury management, and all other applicable banking services. They listen to identify customers' banking needs and work to strengthen their relationship with the bank through cross-selling, referring, and following through with problem resolution.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

New Accounts

Responsible for new account openings, deepening wallet share and customer relationships including but not limited to consumer and commercial deposit accounts, certificates of deposits, safe deposits boxes, IRAs, Treasury Management, consumer lending, commercial lending, credit card and foreign exchange.
Ensures completion of new account opening process, account maintenance assistance, debit card requests / limit increases, check orders in a timely and courteous manner in compliance with all regulatory requirements and bank policies.
Responds to all customer inquiries timely and professionally via various communication channels.
Wire transfer : takes care of initiating Domestic, International, and Foreign Exchange wire transfers following and adhering to established procedures.
Monitors their own tickler list- quickly clears any error or exceptions (ticklers) identified within the work performed.
Maintains working knowledge of all bank products and / or services and assists in training new personnel to get acquainted with department.
Demonstrates commitment and dedication by encouraging the support of the entire team and different branch locations toward the attainment of branch goals, maintaining excellent character and professionalism.
Ability to work accurately and deal with job pressure and deadlines.
Promote and maintain positive relations with all contacts, customers and potential customers while contributing to the fulfillment of department and company objectives and goals.
Complies with all department and company policies and procedures.
Performs as a team member in allocating and coordinating workflow.

Teller

May be involved in ordering, receiving, verifying, and distributing cash.

Operates a teller window to serve the bank's customers including but not limited to : (a) Accepting retail and / or commercial deposits, verifying cash and endorsements and giving customers their receipts; (b) Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks; (c) Balance cash daily; (d) Accepting payments for all loan transactions; (e) processing change orders; (f) may be responsible for bank opening / closing.

Basic understanding and processing of monetary instruments, positive pay, bond redemption, loan payments, safe deposit payments, charge off payments, night drop services and payment processing, and other services described in teller manual

Completing Currency Transaction Report and other BSA requirements.

Strong commitment to communicate system errors, escalate customer issues / complaints, and customer feedback.

Open and close vault as needed.

Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.

Makes concentrated effort to solve customer problems and identifying and responding to customer's needs effectively.

Understanding security, fraud, counterfeit, and robbery prevention procedures.

Performs as a team member with a focus of customer experience while performing job duties and being accountable for contributing to achieving satisfactory branch audits.

Processes adjustments in branch capture as needed.

Consistently meets or exceeds productivity and quality standards.

Maintains a position of trust and responsibility by keeping all customer business and employee related matters confidential.

Responsible for making sure that teller cash box limits are being always respected and adhering to teller over / short policy.

Assists with special projects as needed.

Other duties as assigned.

BANK SECRECY ACT (BSA)

All employees of Vantage Bank Texas, herein referenced to as the "Bank", must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA / AML / OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.

Requirements

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and / or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

High School diploma or general education degree (GED), or equivalent required.

3 years of combined teller and new accounts experience

Previous cash handling, sales or customer service experience required.

Must have flexibility in scheduling, to fulfill market needs. Must work until completion of daily functions.

Proficient computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.

Excellent verbal, written, and interpersonal communication skills.

Excellent customer service skills with a sales-oriented approach.

Bilingual- English / Spanish preferred

Ability to perform basic math functions and to balance to expected totals.

Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.

Must be versatile, flexible and have a willingness to work with constantly changing priorities with enthusiasm.

Ability to communicate with people at all levels and various backgrounds

Versatility, flexibility, and a willingness to work constantly changing priorities with enthusiasm.

EOE / M / F / D / V

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