What are the responsibilities and job description for the Director, Site Operations, NA position at Vantage Data Centers?
À PROPOS DE VANTAGE DATA CENTERS
Vantage s’engage à être un lieu de travail d’inclusion, d’équité, de respect et d’acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d’apprendre des expériences de chacun.
Vantage Data Centers alimente, refroidit, protège et connecte la technologie des plus grands joueurs hyperscale, des fournisseurs de solutions infonuagiques et des grandes entreprises. Présente dans six marchés en Amérique du Nord et six en Europe, Vantage innove dans la conception des centres de données pour offrir des gains spectaculaires en termes de fiabilité, d’efficacité et de durabilité ainsi que des environnements flexibles qui peuvent évoluer aussi vite que le marché l’exige. Vantage connaît une croissance exponentielle grâce à ses installations nouvelles jumelées à ses acquisitions à travers l’Amérique du Nord et l’Europe.
Site Operations Department
The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.
Position Overview
The Director, Site Operations leads the overall operations for one, or more, of our data center campuses and will directly lead a team of CFEs and/or manager-level positions. This position will collaborate with Reliability Engineering, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.
Our CFEs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the ‘alpha’ engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.
This role is on-site in New Albany, Ohio.
Essential Job Functions
- Lead the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems
- Lead a team of Critical Facilities Engineers (CFEs) and/or Managers across all shifts in a 7x24 operation
- Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities
- Encourage and cultivate a team-oriented environment through positive feedback
- Hold employees accountable on preventive/corrective maintenance of facilities equipment
- Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently
- Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations
- Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation
Duties
- Direct and maintain the site-specific preventive maintenance and work order program
- Prepare and present estimates of cost of parts, equipment and supplies of installation and repairs
- Schedule, coordinate and oversee all maintenance vendors during maintenance and break/fix events
- Ensure personnel safety while protecting the facility’s critical equipment
- Work with peers and subordinates to develop required MOPs/SOPs
- Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage’s Mission Critical Facility work rules
- Perform periodic technical and quality reviews of all MOPs/SOPs to ensure that the most up-to-date techniques and safety guidelines are applied as well as aligned with city, state and EPA regulations
- Evaluate performance of systems and suggest cost-effective improvements to improve service and operating efficiency
- Ensure the collection and generation of vendor field service reports describing all activities (preventive maintenance, repairs, etc.) performed at the facility
- Working with your peers and the Vice President, Site Operations to resolve appropriate team performance goals and see those to completion
- Evaluate and handle performance evaluations for all employees in your organization, seek out guidance from others and provide feedback and coaching to manage individuals and teams
- Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan
- Prepare operational and capital portions of the Site Operations budget
- Ensure that major projects performed at the facilities are properly planned, implemented and closed out in accordance with best current practices in our industry
- Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering any contracts
- Ensure a world-class customer service reputation for current & future Vantage customers
- Additional duties as assigned by Management
Job Requirements
- Bachelor’s degree in engineering, business or related field, or equivalent work experience required
- 10 years of experience in facility/plant engineering and maintenance supervision, strongly preferred
- 10 years of direct managerial experience and interpersonal skills, strongly preferred
- Proven record of excellent internal and external customer service
- Ability to communicate well in both oral and written reports
- Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems
Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
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Vous ne remplissez pas toutes les exigences ? Veuillez tout de même poser votre candidature si vous pensez être la bonne personne pour le poste. Nous sommes toujours prêts à discuter avec des gens qui adhèrent à notre mission et à nos valeurs.
Nous travaillons dans un environnement sans orgueil et sans arrogance. Nous mettons tout en œuvre pour nous construire et nous soutenir l’un l’autre, en appréciant les forces de chacun et en respectant les faiblesses d’autrui. Travailler ensemble est un plaisir, et nous cherchons toujours le moyen de rendre le travail encore plus agréable. Notre dur labeur et notre efficacité sont récompensés par une rémunération globale supérieure à ce qu’offre le marché. Nous proposons un régime de soins médicaux et d’assistance, un régime de retraite et des congés payés au-delà des attentes du marché.
La sécurité est toujours une priorité. Pendant la COVID, tout le personnel qui le peut, travaille à distance et des mesures appropriées ont été prises pour assurer la sécurité des employés occupant un poste essentiel sur place. Peu importe votre lieu de travail, nous vous fournissons la technologie nécessaire avant ou le jour même de votre entrée en poste.
Les avantages qu’il y a à faire partie de l’équipe de Vantage s’expriment clairement tout au long de l’année par l’entremise d’un éventail d’avantages sociaux, de marques de reconnaissance, de formations et de développement, sans oublier que vous saurez combien votre contribution rehausse la valeur de l’entreprise et de notre communauté.
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
