Customer Success Coordinator (Sports)

Customer Service Representative

At VantageSportz, we empower organizations—ranging from schools and universities to sports clubs and governing bodies—to streamline and optimize their sports program operations through innovative SaaS solutions.

What you’ll do:

• Enhance Customer Satisfaction:
  Establish yourself as the go-to expert on VantageSportz products and ensure a seamless customer experience through proactive training, onboarding, and ongoing communication.
  Impact: Drive higher user engagement and retention by delivering tailored, high-quality support that empowers clients to effectively use our products.
  
• Lead Product Training and Onboarding:
  Conduct comprehensive product training sessions and ensure new customers successfully onboard and integrate VantageSportz solutions into their operations.
  Impact: Accelerate client success and product adoption, reducing time-to-value and increasing overall satisfaction.
  
• Engage and Educate Clients:
  Present dynamic, high-energy product demonstrations to key stakeholders, such as high school administrators, showcasing the full value of VantageSportz solutions.
  Impact: Influence product decisions and drive new business opportunities by showcasing the tangible benefits of our offerings.
  
• Maintain and Grow Existing Accounts:
  Provide ongoing support to existing accounts, proactively identifying opportunities for product enhancements and expansion.
  Impact: Strengthen long-term relationships, ensuring customer loyalty and increasing the lifetime value of each account.
  
• Advocate for Clients:
  Serve as the voice of the customer by collecting and communicating user feedback to the Product Owner. Use insights to drive continuous product improvement.
  Impact: Contribute to product innovation, ensuring that VantageSportz solutions remain ahead of the competition and better serve client needs.
  
• Contribute to Internal Knowledge:
  Create and contribute to internal documentation and resources, enriching the team's ability to support customers effectively.
  Impact: Improve team efficiency and knowledge sharing, ensuring consistent service quality and customer success across the board.
  
• Drive Product Usage and Success:
  Ensure a smooth onboarding experience and drive ongoing engagement to increase product utilization and overall client success.
  Impact: Maximize the impact of VantageSportz products, leading to increased customer satisfaction and retention.

What You bring:

• You have 1 years of experience in a customer-facing role, with a focus on customer success, account management, or sales in the software or technology industry.
• You are passionate about helping clients succeed and are skilled at building and maintaining long-term relationships.
• You thrive in a fast-paced, dynamic environment and are comfortable managing multiple priorities.
• You are proactive, solutions-oriented, and driven to improve customer outcomes and increase product usage.
• You have excellent communication skills—both written and verbal—and can engage effectively with a variety of stakeholders.
• You have experience working with CRM systems and are comfortable leveraging technology to enhance customer interactions.
• You are motivated by results and take pride in consistently delivering exceptional service.
• A background in sports, coaching, or teaching is a plus, as is familiarity with athletic program management.

Benefits & Perks:

• Medical, Dental and Vision Insurance
• 401(k)
• Life Insurance
• Short-Term and Long-Term Disability
• Legal and ID Theft Protection
• Pet Insurance
• Accident Insurance
• Critical Illness Insurance
• Tuition Reimbursement and paid training certificates

Equal opportunity employment:

There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply. We hope you can join us.