What are the responsibilities and job description for the Systems Analyst 4 position at Vantage Point Recruiting?
Our state government client is implementing a new enterprise learning management system, Lumen. This system provides a single source for all training and education for all employees and external partners. The Office of IT (OIT) seeks to create documentation and content for its processes and procedures that will be made available to all it's staff in Lumen. Our client will offer this service to other State agencies as they are brought into the system.
As the state implements the enterprise-wide learning management system, there is a need to create content by the OIT that provides instructional learning about it's OIT programs, processes and critical procedures. Viewing the instructional material is critical to ensure all IT employees, as well as all Executive Branch employees who consume technology services, understand the goals of the programs, processes, and procedures. OIT has many programs, processes, and procedures that are either not fully documented, well understood, or easily accessible. The documentation and learning content creation for inclusion in the Enterprise Learning Management system requires resources and expertise that are not currently available in OIT. By securing these resources, OIT can create the content, ensure full documentation exists, and present it in the learning modules in an easy-to-understand format making it widely accessible. The lack of understanding about OIT programs, processes, and procedures lends itself to confusion when consuming those services which leads to a high level of frustration and increase in the amount of time to become compliant with the objectives of the programs, processes, and procedures. In securing the necessary resources, the client can achieve its goal of providing a seamless, user-friendly experience when using the programs, processes, and procedures.
Qualifications :
- Advanced level of skills and experience and success supporting similar system rollouts
- Ability to work independently, excellent communication skills, ability to translate technical concepts,
- Ability to create process flow documents and explain them
- Skilled at developing technical and functional specifications.
- Proficiency with MS Suite Tools