Part-Time Remote Customer Support Specialist

We seekAbout Us

At Vantage Point Risk, we specialize in delivering exceptional personal and commercial insurance solutions to clients across the nation. We pride ourselves on professionalism, innovation, and client satisfaction.

We seek a reliable and detail-oriented Customer Service Specialist to join our remote team. This role offers a structured schedule and is ideal for individuals who thrive in a process-driven environment while working independently.

What We Offer

• Structured schedule: Work 24 hours per week, Monday–Friday, during business hours between 9:00 AM and 2:30 PM (specific schedule to be determined).
• Competitive pay: $20–$22/hour, based on experience.
• Work-from-home flexibility: We provide all necessary equipment (computer and hardware).
• Access to a robust resource hub with videos, processes, and carrier tools to support your success.
• A supportive team environment with clearly defined workflows and minimal hand-holding.

What You’ll Do

• Provide excellent service to clients via phone, email, and chat.
• Complete routine administrative tasks such as processing policy changes, client record updates, and renewals.
• Use our resource tool to independently find answers and follow processes.
• Keep accurate, detailed records and ensure all tasks are completed promptly.
• Handle client questions or issues with professionalism and empathy.

About You

We’re looking for someone who is:

• Organized: You thrive in a process-driven role and enjoy maintaining order.
• Detail-Oriented: You take pride in accuracy and don’t let small details slip through the cracks.
• Self-Sufficient: You are proactive and resourceful, using tools and processes to solve problems independently.
• Customer-focused: You bring professionalism and empathy to client interactions.
• Tech-Savvy: You’re comfortable using tools like CRMs, resource libraries, and video training systems.
• Experience in customer service, insurance, or financial services is a plus but not required.

What Success Looks Like

In this role, success means:

• Following processes accurately and ensuring tasks are completed without errors.
• Providing timely, professional support to clients and teammates.
• Using the resource tool effectively to reduce reliance on others for answers.
• Keeping the team and clients confident in your ability to manage tasks independently.

Compensation

• $20–$22/hour based on experience and skills.

How to Apply

To apply, submit your resume and cover letter via LinkedIn or really.

Next Steps: Candidates invited to interview will be asked to complete the 16Personalities assessment (if they haven’t already) and provide their results. This helps us understand your work style and fit for the role.

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule

Shift:

• Day shift

Education:

• Associate (Required)

Experience:

• Customer service: 4 years (Required)

License/Certification:

• Accident & Health Insurance License (Preferred)

Location:

• Eugene, OR 97405 (Required)

Work Location: Hybrid remote in Eugene, OR 97405

Salary : $20 - $22