What are the responsibilities and job description for the Director of Customer Relations position at Vantage Point Solutions?
Director of Customer Relations
Overview :
As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential broadband provider clients in the Southeast. You will play a crucial role in identifying opportunities, addressing challenges, and driving customer satisfaction. PLEASE NOTE : Position requires a high degree of travel.
Responsibilities :
Customer Relationship Management :
- Build and maintain strong relationships with key decision-makers at broadband providers.
- Proactively identify customer needs and anticipate potential challenges.
- Deliver exceptional customer service and exceed customer expectations.
- Resolve customer issues and complaints promptly and effectively.
Business Development :
Industry Knowledge :
Qualifications :
If you are a passionate and results-oriented individual with a strong customer focus, we encourage you to apply.
Compensation and Benefits :
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.
About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.
Vantage Point is employee-owned, and because client success means employee success, the entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”
