What are the responsibilities and job description for the Senior Client Liaison position at Vantage Recruiters?
Job Summary:
Vantage Recruiters is seeking a highly skilled Customer Service Representative III to join our team. As a key member of our client-facing department, this individual will be responsible for delivering exceptional service to our clients.
Key Responsibilities:
- Handling customer inquiries and resolving issues in a professional and timely manner.
- Providing detailed product and service information, including operation and maintenance guidance.
- Process orders, handle pricing queries, and facilitate changes in services as needed.
- The ideal candidate will have developed expertise through extensive relevant study, training, and experience.
- Engaging with customers via phone or in-person to deliver outstanding service, gathering information, and explaining available services.
- Identifying and rectifying errors through meticulous record-keeping.
- Addressing billing complaints and escalating product/service failure issues to the appropriate departments for thorough investigation.
- Fostering seamless service delivery by coordinating with other departments as required.
- Sales-oriented, with a focus on soliciting new or additional services/products.
- Where necessary, accessing credit records to inform decision-making.
- Visiting customers' premises to address issues or obtain orders.
Requirements:
- A minimum of 1-3 years of relevant work experience.
- Superior phone etiquette and strong verbal, written, and interpersonal skills.
- Exceptional ability to multitask, prioritize, and organize work efficiently.
