What are the responsibilities and job description for the Operations Manager position at Vantage Surgical Solutions?
Job Description
Job Description
The duties of an Operations Manager include formulating strategy, improving performance, allocation, and utilization of resources, and ensuring compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels. Operations Managers also provide collaborative support to others in similar leadership roles. This position reports to the SVP of Operations.
Responsibilities
Effectively Collaborate with Operations, Sales, & Finance to achieve Vantage goals.
Ensure all operation functions are appropriate, safe, and cost-effective.
Develop, improve, and implement operational management systems, processes, and best practices.
Oversee warehouse procedures and create efficiency.
Ensure the organization’s processes remain legally compliant.
Formulate strategic and operational objectives.
Manage budgets, forecasts, and improve profitability.
Perform quality controls and monitor production KPIs.
Recruit, train, and supervise staff.
Find ways to increase the quality of customer service.
Primary Duties
Ensure employees operate safely in all facets of their responsibilities.
Provide Exceptional Customer Service for External Clients and Vantage Colleagues
Develop and Implement Long Term Strategies to Promote Effective Operations
Work with Team Leads, Scheduling, and Logistics to Ensure Effective Daily Operations
Assist in creating Warehouse Policy and Oversee compliance.
Resource Management & Fleet Management
Conduct Interviews and assist in the Operations hiring process.
Conduct Periodic Planned Visits to Assigned Regions to meet with staff and customers.
Develop & Implement Effective Team Communication Policy for Assigned Areas
Assist in Training Development (including continuing education) & Implementation
Timely respond to both internal and external communications (emails, calls, texts, and meetings)
Weekly Time Blocking
Weekly Area Updates regarding Operations and Assigned Projects
Weekly Collaborative Communication Plan with Assigned Teams & Divisional Sales leadership
Assist in all other duties as assigned.
Provide surgical support services to customers as needed.
Requirements
Proven work experience as Operations Manager or similar role
Familiarity with business and financial principles
Excellent communication skills
Leadership ability
Outstanding organizational and leadership skills
Ability to travel multiple days a week within assigned area.
Education and Experience :
High school diploma or equivalent required.
Bachelor’s degree in management, Healthcare, or related field preferred
Team & Project Leadership experience preferred.
Five years of related experience preferred.
Physical Requirements :
Prolonged periods sitting at a desk and working on a computer.
Prolonged standing
Must be able to access, traverse and navigate Operations facility.
Must be able to lift to twenty-five pounds.
Must be able to push or pull up to fifty pounds.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
