What are the responsibilities and job description for the IT Client Services 1 position at Vantedge Medical?
IT Technician
Full-time / Permanent
Hourly $25 - $28
Onsite
*We are not accepting candidates from third party agencies.
About Us:
Vantedge Medical is the premier metals-based med-tech solutions partner from concept to full-scale manufacturing. We are at the forefront of precision engineering and innovation, specializing in the development and manufacturing of vital components for medical markets such as Robotic Assisted Surgery, Orthopedics, Surgical Instruments, Dental, and more. Our teams work in unison, collaborating and problem-solving to serve the manufacturing needs of the top Medical Original Equipment Manufacturers (OEMs) around the globe. Making a difference in the lives of patients and their families drives us to go above and beyond every day. With a steadfast commitment to advancing medical technology, we take immense pride in the work we do – and have a lot of fun doing it.
Responsibilities:
- Provide efficient and friendly user support and help desk for various computer, printer and software issues.
- Assess and escalate IT issues to our IT Service Provider when appropriate.
- Accurately document support requests in our Incident Management System to resolution.
- Assist with maintaining proper working order of all user computers, printers and software.
- Act as a support point of contact between the company and our IT Service Provider.
- Assist with IT-related tasks for new and transferred users.
- Conduct audits for unlicensed software.
- Organize, maintain, and administer any software licenses.
- Consult with Vendors to troubleshoot system or application issues.
- Occasional after-hours participation of scheduled maintenance & projects.
- Contribute technical input and assist with other IT related projects.
- Investigate new technologies and advocate for their adoption.
- Highest level of professionalism and confidentiality with sensitive company information.
- Maintain an organized, clean, and safe work environment.
- Properly follow all Vantedge Medical procedures and policies.
- Participate in Continuous Improvement activities.
- Perform all other duties as assigned.
Requirements / Skills:
- 2 years of related work experience in an IT support role.
- Associate degree, equivalent certifications, or equivalent related work experience in an IT support role.
- Analytical and problem-solving skills with the ability to conduct research into a wide range of computing issues.
- Ability to travel to sister facility for IT support.
- Experience with Microsoft Office: Excel, Word, Outlook, Access, Teams, PowerPoint.
- Highly motivated and disciplined self-starter with excellent oral and written communication skills.
- High level of organization, dependable and detail oriented.
- Strong mathematical skills.
Salary : $25 - $28