What are the responsibilities and job description for the Sales Associate position at Vapor Point?
Sales Associate – Long Beach, CA
As a Sales Associate at Vapor Point, you will play a critical role in managing and expanding relationships with our existing customers while identifying and developing new opportunities within our current customer base. Your efforts will ensure ongoing account maintenance, seamless project execution, and sustained business growth. This position requires a proactive, customer-focused individual who can balance strategic relationship management with the ability to uncover and pursue new business opportunities.
Key Responsibilities
1. Account Management and Maintenance
Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and addressing any issues or concerns promptly.
Oversee ongoing maintenance work and ensure timely execution of service deliverables to meet customer expectations.
Monitor account activity, progress, and feedback, ensuring all client requirements are documented and delivered effectively.
Coordinate with internal teams to ensure operational excellence and seamless service delivery.
2. Business Development within Existing Accounts
Identify opportunities for upselling and cross-selling services within current accounts.
Collaborate with customers to understand their evolving needs and propose tailored solutions.
Work closely with the sales team and technical staff to present value-driven proposals and service enhancements.
Develop and implement account plans to grow business revenue and deepen client relationships.
3. New Opportunity Identification
Research and identify potential new opportunities, focusing on market trends and strategic fit.
Cultivate relationships with prospective clients and expand Vapor Point’s footprint within the California market.
Represent Vapor Point at industry events, meetings, and networking opportunities to build brand awareness and attract new business.
4. Salesforce and CRM Utilization
Maintain accurate and up-to-date account information, including contact roles, activity tracking, and opportunity management in Salesforce.
Use CRM tools to analyze account performance, identify trends, and drive actionable insights to achieve growth targets.
Leverage Salesforce for forecasting, opportunity tracking, and reporting account progress to leadership.
Qualifications
Bachelor’s degree in business, sales, or a related field preferred, or equivalent experience.
3 years of account management, customer success, or business development experience, preferably in the energy, industrial, or services sectors.
Proven track record of building and maintaining strong client relationships while driving business growth.
Excellent communication and interpersonal skills, with the ability to negotiate and resolve conflicts effectively.
Proficiency in CRM software (e.g., Salesforce) and a strong understanding of sales metrics and reporting.
Self-starter with a proactive approach to problem-solving and the ability to prioritize tasks in a dynamic environment.
Key Competencies
Strong customer focus with a consultative selling approach.
Ability to collaborate across teams to achieve common goals.
High level of organization, attention to detail, and commitment to delivering results.
Analytical skills to identify opportunities, assess risks, and make data-driven decisions.
Additional Requirements
This position requires up to 20-30% travel between the Bay area and LA, including client visits, site meetings, and industry events.
Valid driver’s license and ability to travel as needed.
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