Store Manager

Position Reports to: Manager of Thrift Operations 

Position Description: Vapor’s Thrift Store location manager will drive revenue and profitability growth, targeting increased profit generation for the ministry.

Capability Requirements: The individual must…

1. Love our Lord and commit to our mission… We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.
2. Embody and embrace our Values… 

• • Urgent Pursuit 
  • Sacrificial Service 
  • Intentional Development 
  • Clear Communication 
  • Complete Alignment 
  • Excellent Execution 

     3. Have excellent written and verbal communication skills; have strong sense of order,       

         structure, and systemization; have demonstrated capabilities as a leader, specifically in

         the areas of effective delegation, driving effective teamwork, and motivation.

     4. Have demonstrated ability to think strategically and make decisions based on        

         perceived value creation. 

Time Requirements: With sensitivity to personal and family needs in mind, this position will require at minimum 40 in-store working hours per week.

Travel Requirements: Intermittent travel to Vapor HQ for meetings and potentially to other VTS locations. Infrequent travel to participate in an international trip as an assistant leader will be offered.

Position Duties: Vapor’s Thrift Store location manager will drive revenue and profitability growth, targeting increased profit generation for the ministry.

1. Leadership & Administration

• • With support of HR, source new candidates, interview them, and make hiring decisions, as well as make firing decisions where necessary.
  • Identify, develop, and promote potential leaders into Shift Leader/Leaders on Duty. 
  • Maintain a positive working environment by helping employees stay connected to the mission, see value in their work, resolve conflict, etc. 
  • Effectively delegate responsibility and decision rights. 
  • As a leader in the overall VTS franchise, identify policy and procedure gaps and work towards resolution with the VTS / HR / IT team.

    2. Receiving & Processing Operations 

• • Ensure effective receiving of donations, both on-site and remotely via pickup. In receiving, require an exceptional donor experience – convenience, kindness, and connection to the mission.
  • Ensure donated goods are being efficiently sorted, priced, staged, and stocked, driving a mentality of high processing quantity while ensuring a superior quality of stocked merchandise. 
  • Primary mandate is a store that is filled to capacity with quality merchandise. A “slipstream” of higher value or seasonal item displays is good, but must come second to the core business.

     3. Retail Operations 

• •  Ensure an exceptional and superior customer experience at VTS. Cleanliness, “shopability,” convenience, and safety in the store, and kindness, knowledge, and exceptional customer service from the staff.
  • Conduct seasonal promotions, sales, etc., to the extent that they create value for the organization.

4. Promotional Support for Vapor Ministries 

• • Primary objective is to generate profit; secondary objective is to raise awareness for Vapor in your community. Ensure clarity on why we do what we do among our customers, staff, donors, etc.

 5. Talent Management

• • Ability to source talent from within, boost team member engagement and understand how to help team members grow and align with valued mission.
  • Will ensure that new team members complete all items listed on the Onboarding
    Checklist, located under the Training tab in Bamboo.
  • Will conduct critical feedback, including the ability to have difficult conversations and address poor performance.
  • Ability to predict future talent needs to stay ahead of demand.