What are the responsibilities and job description for the IT Service Desk Intern position at Variantyx?
About Variantyx
Variantyx is an award-winning, technology-driven molecular diagnostics lab that offers innovative solutions in the genetic disorders, reproductive health, and precision oncology markets. Our proprietary whole genome analysis platform provides unparalleled diagnostic capabilities, enhances personalized treatment recommendations, shortens the time to diagnosis, and reduces healthcare costs.
About The Position
Join the IT Help Desk Team at Variantyx as an IT Service Desk Intern and gain hands-on experience in a dynamic, cloud-based IT environment. As an intern, you will provide on-site IT support to our in-office team and genetics laboratory while contributing to various IT projects. This role will allow you to be an integral part of the team, assisting with user lifecycle management, technical documentation, and end-user training on new technology implementations.
The start date for this position is May-June. The position ends at the end of the summer, with the possibility to extend based on availability. Compensation is $20-$25.
Responsibilities
Variantyx is an award-winning, technology-driven molecular diagnostics lab that offers innovative solutions in the genetic disorders, reproductive health, and precision oncology markets. Our proprietary whole genome analysis platform provides unparalleled diagnostic capabilities, enhances personalized treatment recommendations, shortens the time to diagnosis, and reduces healthcare costs.
About The Position
Join the IT Help Desk Team at Variantyx as an IT Service Desk Intern and gain hands-on experience in a dynamic, cloud-based IT environment. As an intern, you will provide on-site IT support to our in-office team and genetics laboratory while contributing to various IT projects. This role will allow you to be an integral part of the team, assisting with user lifecycle management, technical documentation, and end-user training on new technology implementations.
The start date for this position is May-June. The position ends at the end of the summer, with the possibility to extend based on availability. Compensation is $20-$25.
Responsibilities
- Primary Support Contact: Serve as a point of contact for employee IT support requests via Jira Service Manager.
- On-Site Assistance: Provide full-time on-site support for our office business teams and genetics laboratory, ensuring smooth day-to-day operations.
- Issue Resolution: Diagnose and resolve hardware and software issues on both Mac and Windows platforms, ensuring quick resolution and minimal downtime.
- New Employee Onboarding: Assist with onboarding new employees, including account creation, laptop setup, and IT orientation.
- Process Improvement: Contribute to enhancing our IT environment by optimizing current business processes and procedures.
- Documentation: Create and maintain detailed IT documentation and procedures.
- System Administration: Help manage and support Google Workspace, EntraID, Mosyle MDM, and Microsoft Endpoint Manager.
- End-User Training: Conduct training for staff on newly installed hardware and software systems.
- Occasional After-Hours Work: Be available for occasional after-hours work to meet operational needs.
- Currently enrolled in a related Bachelor of Science degree program.
- 1-3 years IT support experience in a Windows/Mac environment.
- Some experience with Google Workspace.
- Strong communication skills via email, speaking, and instant messaging.
- Additional requisites include: strong organizational and interpersonal skills, a process-oriented mindset, strong problem solving and analytical skills, the ability to work independently, a results-oriented attitude with the ability to prioritize, and a talent for interacting with people at all levels.
- Strong customer service skills.
- Must be available to work within the Framingham office 5 days a week.
- Pursuing a degree in computer science.
- Scripting and automation background.
- IT Certifications (A , Network , Google Certs, Microsoft Certs).
Salary : $20 - $25
