DC Tech

Our Team is currently seeking a strong Data Center Technician to support both company specific servers as well as servers onsite at customer data centers. The ideal candidate balances strong technical skills (Hardware, IT, and Cabling Management) is highly analytical with superior attention-to-detail, self-motivated, and a positive, humble ‘results driven’ attitude. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example: KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to conclusion.   

What you'll do:

• Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks. 
• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. 
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance. 
• Follows procedures to communicate, report, and escalate incidents to appropriate Variscale Management. 
• Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment uses, lifting, electrical hazards, ladder/rolling stair use). 
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. 
• Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others. 
• Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines. 
• Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians. 
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. 
• Learns the client’s business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks. 

What you bring: 

• Exceptional server hardware knowledge with deep understanding of all component & system type failures. 
• Ability to assist in conducting failure analysis on field issues.  
• Solid experience with IPMI utilization in diagnostics. 
• Administer software tools (e.g.: diagnostics, tests, FW updates) 
• experience in real-time issue resolution during deployment execution  
• A growth mindset and commitment to continued process improvement.
• Experience with Linux PXE services a plus. 
• Basic Linux and Windows scripting experience. 
• Virtual Machine set up and environment configurations. 
• Ability to work autonomously and within a local or geographically dispersed team environment. 
• 3 years of experience as a data center technician.  
• CompTIA A or equivalent experience. 
• CompTIA Server or equivalent experience. 
• Windows OS experience. 
• Associate degree in computer science, Information technology or equivalent experience preferred. 
• CCNA certification preferred. 
• MCP/MSCE certification preferred. 
• The ability to lift up to 50 pounds when necessary. 
• The ability to safely climb ladders when necessary. 
• The ability to wear personal protective gear correctly when necessary. 
• The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity. 
• The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity 

Variscale Services & Engineering, Inc. offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability or handicap, or veteran status. Variscale Services & Engineering, Inc. is a Drug-Free Workplace. 

About ZT Systems

At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

When you join ZT, you’ll enjoy a range of world-class, inclusive employee benefits designed to grow with you and our company. From competitive compensation to 401K matching to comprehensive health & wellness programs and tuition reimbursement, ZT Systems offers industry leading benefits packages for eligible employees designed to help you get the most out of life.

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.