Database Administration

I. Position Purpose / Scope : What are the key objectives of the position?

Provide operations and project support for various Client Group database technologies in the Americas region, also acting as operations & product responsible for global Client Group database products, platforms and tools.

II. Position Responsibilities / Accountabilities : List the major duties / accountabilities to achieve the positions key objectives.

• Administers several critical database topics in support of the Client Group Database Infrastructure Manager for the Americas.
• Provides operations and / or project consulting for systems requiring database infrastructure.
• Fulfills the operations and / or product responsibility role for various Client Group database platforms.
• Ensures the quality and operability of database services.
• Maintains proper patch levels for Client Group database infrastructure, database tools and database hardware.
• Participates in planning and executing database hardware migration and replacement initiatives.
• Produces and maintains documentation relating to existing database products / solutions, and makes suggestions for improving or replacing those products / solutions.
• Assists with structuring / guiding developers as it pertains to database directions.
• Maintains and advocates database security based on Client Group standards.
• Identifies issues within database platforms, and escalates when appropriate.
• Handles multiple tasks while switching priorities and focus as needed.
• Performs other duties as assigned by Client operations supervisor.

III. Position Competencies :

A) Education : BS in Engineering or Information Technology or the equivalent of 4 years

professional Database Technology experience.

B) Experience : 4 years of professional information technology experience pertinent to database operations, progam development knowledge / technologies and database architectures.

3 years supporting database systems - SQL Server a plus.

C) Training : As applicable, per Client training guidelines .

D) Licenses and / or Certifications : N / A

E) Knowledge / Skills / Abilities : Basic = less than 1 year of experience / training needed; Intermediate = 1 - 3 years of experience / some training may be needed; Advanced = 3-5 years experience / no training needed; Expert = 5 years experience / able to train others.

Advanced = 3 years knowledge of database system service delivery, with a strong customer focus in a complex environment (e.g. multiple deployments, large deployments).

Advanced = 3 years knowledge of database platform activities involving security, systems analysis, change control, maintenance and support responsibilities.

Advanced = 3 years organizational, problem solving and communications skills.

Advanced = 3 years supporting database systems on both the Windows AND Linux OS.

Advanced= 3 years supporting / programming with database systems.

Advanced = Knowledge of operations in a global / distributed enterprise IT environment.

Intermediate = ITIL service / process knowledge.

Advanced = Strong understanding of enterprise operations strategies and protocols.

Advanced = Strong communication skills.

Advanced = Ability to work effectively with anyone with different skill sets, personalities, work styles, or motivation level.

I ntermediate = Ability to coordinate and solicit well represented opinions and feedback from a group with diverse perspectives to reach a common, best solution.

Intermediate = Ability to build trust, find common ground, have empathy, and ultimately build good relationships with people.

Intermediate = Knowledgeable and intermediate skills in project management

IV. Primary Work Location / Shift : (If >

1 location, indicate % of time spent at each location.)

Client Spartanburg facility 75%

Client WCL and Hilliard 15%

Other Client locations 10%

V. Physical Demands : (Examples are 1) Transports materials or inspects building, equipment and other items; 2) operates computers or other office equipment'; and 3) sits or stands for prolonged periods of time. Physical demands should be described in terms of what has to be done and not in terms of physical or mental attributes.) Identify the key physical demands required to perform the essential function(s) of the job and indicate whether the responsibility is performed occasionally ( "O"), frequently ( "F"), or constantly ( "C").

Operates computers or other office equipment ( "C ")

Travels to Germany and within the Americas ( "O ")

Sits or stands for prolonged periods of time ( "F ")

Walks throughout facility ( "F ")

VI. Environmental Demands : (Examples are 1) Works with irritant chemicals, gases, etc.; 2) Works shifts or variable work hours; 3) Wears protective clothing or respiratory protective equipment; 4) Works in extreme heat or cold conditions; 5) Exposure to loud noises; 6) Performs work in a normal office setting). Identify the key environmental demands required to perform the essential function(s) of the job and indicate whether the responsibility is performed occasionally ( "O"), frequently ( "F"), or constantly ( "C").

Performs work in a normal office setting ( "F ")

Works shifts or variable hours ( "F ")

Wears appropriate PPE when applicable ( "F ").