Client laptop, docking station and phone will be provided
Job Responsibilities
This is the Incident / Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
Process routine change requests and work orders.
Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
May act in a lead capacity to open and manage technical conference bridges, updating incident and / or problem management tickets as needed.
Develop and distribute ongoing updates / notifications for outages in progress as directed by a Service Manager or Supervisor.
Miscellaneous Incident Commander tasks
Manage timely ticket updates.
Skills Required / Desired
BA / BS in Information Technology or related field or equivalent work experience.
Intermediate knowledge of network protocols, software applications, and operating support systems.
Current Networking Certification; ITIL Certification.
Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
Previous experience working in ticket management systems / applications (I.E SMC Remedy), monitoring network devices and software operating systems.
Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
Able to support shift schedules as required to meet business needs
Pacific Gas and Electric Company is an AA / EEO employer that actively pursues and hires a diverse workforce.
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